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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I can try that … did you know if that
changed in 3.8.0 to 3.8.1? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Do you know what the database schema
upgrade in the UPGRADING.mysql is for? I haven’t gotten through that step
without errors, but 3.8.0. seems to work just fine without successfully getting
through it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks for the suggestions<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Trent <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Chris Nelson
[mailto:cnelson@delivra.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 11, 2008
10:46 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Golemon, Buck<br>
<b><span style='font-weight:bold'>Cc:</span></b> Trenton Taylor;
rt-users@bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] RT 3.8.1:
"Tickets" interface logs you out</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I may be way off here
(I'm a total newbie). But Todd Green wrote this a couple days ago - might this
help?<br>
<br>
> Just hit and fixed this issue yesterday. My solution was to was to
add<br>
> the following to<br>
> etc/RT_SiteConfig.pm<br>
><br>
> Set($WebSessionClass , 'Apache::Session::File');<br>
<br>
When I asked him what it was actually doing, this is what he said:<br>
<br>
>In my digging I determined that by default the sessions are being written
to the SQL database. Notes from others having similar issues
>indicated this might be part of the issue. My current production
environment (3.4.2) writes the sessions to files instead of to the >database
so I used the same option in the new environment as well.<br>
<br>
Sorry if that's not helpful.<br>
<br>
-Chris<br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Sep 11, 2008 at 1:30 PM, Golemon, Buck <<a
href="mailto:Buck.Golemon@amd.com" target="_blank">Buck.Golemon@amd.com</a>>
wrote:<o:p></o:p></span></font></p>
<div vlink=purple link=blue>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>So you think it's in regard to upgrading? </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>I'll try with a fresh database and
let you know how it goes.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<p style='margin:0in;margin-bottom:.0001pt'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>--Buck</span></font><o:p></o:p></p>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----</span></font><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>From:</span></b> Trenton Taylor [mailto:<a
href="mailto:trentt@ssi-invest.com" target="_blank">trentt@ssi-invest.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 11, 2008
10:26 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Golemon, Buck<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] RT 3.8.1:
"Tickets" interface logs you out</span></font><o:p></o:p></p>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>A bunch of us have the issue but it's being ignored on the
lists …</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I think jesse considers it our problem for not upgrading
correctly.</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script
at the end of the install … no errors and no "log out" issues
in the interface</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade
script that was mentioned at the end of the install … no errors but am
logged out on some web clicks.</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I went back to 3.8.0 and don't have any problems now …</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Did you follow the UPGRADING.mysql document? I got errors
when trying it.</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Nobody has responded to me on the list ..</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Golemon, Buck<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 11, 2008
9:17 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <a
href="mailto:rt-users@bestpractical.com" target="_blank">rt-users@bestpractical.com</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] RT 3.8.1:
"Tickets" interface logs you out</span></font><o:p></o:p></p>
</div>
<div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>After installing a new version of RT, I've noticed that whenever
I click "Tickets" or interact with the query builder such that it
reloads the page, it logs me out. I still remembers it's state after I log back
in, but this is extremely annoying.</span></font><o:p></o:p></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Has anyone else had this problem?</span></font><o:p></o:p></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Please let me know if there's any other information you need.</span></font><o:p></o:p></p>
</div>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>--Buck</span></font><o:p></o:p></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
</div>
</div>
</div>
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