<div dir="ltr">I may be way off here (I'm a total newbie). But Todd Green wrote this a couple days ago - might this help?<br><br>> Just hit and fixed this issue yesterday. My solution was to was to add<br>
> the following to<br>
> etc/RT_SiteConfig.pm<br>
><br>
> Set($WebSessionClass , 'Apache::Session::File');<br><br>When I asked him what it was actually doing, this is what he said:<br><br>>In my digging I determined that by default the sessions are being
written to the SQL database. Notes from others having similar issues
>indicated this might be part of the issue. My current production
environment (3.4.2) writes the sessions to files instead of to the
>database so I used the same option in the new environment as well.<br><br>Sorry if that's not helpful.<br><br>-Chris<br><br><br><div class="gmail_quote">On Thu, Sep 11, 2008 at 1:30 PM, Golemon, Buck <span dir="ltr"><<a href="mailto:Buck.Golemon@amd.com" target="_blank">Buck.Golemon@amd.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div vlink="purple" link="blue" lang="EN-US">
<div><span><font color="#0000ff" face="Arial" size="2">So you
think it's in regard to upgrading? </font></span></div>
<div><font color="#0000ff" face="Arial" size="2"><span>I'll
try with a fresh database and let you know how it goes.</span></font></div>
<div> </div>
<p style="margin: 0in 0in 0pt;" align="left"><span style="font-size: 10pt; color: navy; font-family: Arial;">--<span>Buck</span></span></p>
<blockquote dir="ltr" style="margin-right: 0px;">
<div></div>
<div dir="ltr" align="left" lang="en-us"><font face="Tahoma" size="2">-----Original Message-----<span><font color="#0000ff" face="Arial"> </font></span><br><b>From:</b> Trenton Taylor
[mailto:<a href="mailto:trentt@ssi-invest.com" target="_blank">trentt@ssi-invest.com</a>] <br><b>Sent:</b> Thursday, September 11, 2008
10:26 AM<br><b>To:</b> Golemon, Buck<br><b>Subject:</b> RE: [rt-users] RT
3.8.1: "Tickets" interface logs you out<br><br></font></div>
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">A bunch of us have
the issue but it's being ignored on the lists …</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">I think jesse
considers it our problem for not upgrading
correctly.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">I upgraded from rt
3.6.6 to 3.8.0 and ran the upgrade script at the end of the install … no
errors and no "log out" issues in the interface</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">I then upgraded from
3.8.0 to 3.8.1 and ran the upgrade script that was mentioned at the end of the
install … no errors but am logged out on some web
clicks.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">I went back to 3.8.0
and don't have any problems now …</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">Did you follow the
UPGRADING.mysql document? I got errors when trying
it.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">Nobody has responded
to me on the list ..</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr align="center" size="2" width="100%">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-weight: bold; font-size: 10pt; font-family: Tahoma;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Golemon, Buck<br><b><span style="font-weight: bold;">Sent:</span></b> Thursday, September 11, 2008 9:17
AM<br><b><span style="font-weight: bold;">To:</span></b>
<a href="mailto:rt-users@bestpractical.com" target="_blank">rt-users@bestpractical.com</a><br><b><span style="font-weight: bold;">Subject:</span></b> [rt-users] RT 3.8.1: "Tickets"
interface logs you out</span></font></p></div><div><div></div><div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">After installing a
new version of RT, I've noticed that whenever I click "Tickets" or interact
with the query builder such that it reloads the page, it logs me out. I still
remembers it's state after I log back in, but this is extremely
annoying.</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p></div>
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">Has anyone else had
this problem?</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p></div>
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">Please let me know if
there's any other information you need.</span></font></p></div>
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial;">--<span>Buck</span></span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p></div></div></div></div><br clear="all">Important: The information contained in this e-mail message is
confidential and is intended only for the named addressee(s). If the reader of
this e-mail message is not an intended recipient (or the individual
responsible for the delivery of this e-mail message to an intended recipient),
please be advised that any re-use, dissemination, distribution or copying of
this e-mail message is prohibited. If you have received this e-mail message in
error, please reply to the sender that you have received the message in error
and then delete it. Thank you.
<p><font face="Arial" size="2">No virus found in this incoming message.<br>Checked
by AVG - <a href="http://www.avg.com" target="_blank">http://www.avg.com</a><br>Version: 8.0.169 / Virus Database:
270.6.19/1664 - Release Date: 2008-09-10 7:00 PM<br></font></p>
<p><font face="Arial" size="2"></font></p></blockquote></div>
<br>_______________________________________________<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
Commercial support: <a href="mailto:sales@bestpractical.com" target="_blank">sales@bestpractical.com</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br></blockquote></div><br></div>