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<DIV>Thanks for your response. Couple of things....my sysadmin is out to VMworld this week - so my project is just sitting still. I'm willing to give it a whirl myself - but I'm not great with CPAN or Pearl at any level. I've got VMware workstation 6 and am willing to put on any distro (CentOS is my preferred, RHEL, Ubuntu, Fedora, etc) and do a complete fresh install of 3.8.1.</DIV>
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<DIV>However - I need as close to step by step instructions as I can get and I find those severely lacking. I can get MySQL installed, Apache, etc. but customizing the install and building the images from source is not something I am adept at.</DIV>
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<DIV>Any links to a great spot to point for N00b insructions for RT 3.8.1 clean install? I know that seems to be a contradiction with this product whereas if I was installing Wordpress for example- it really is a 5 minute install and tons and tons of great documentation for 1st timers. RT seems to be in another world altogether. I'm fine with the CLI on Linux for 50% of what needs to be done - but like I mentioned - compiling apps is a bit dicey for me (I find myself particularly troubled when I run into errors and have no idea what they mean and where to go from there).</DIV>
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<DIV>Thanks,</DIV>
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<DIV>Todd Christensen<BR><BR>>>> On 9/15/2008 at 5:42 PM, in message <OF318480C3.6DB09296-ON862574C5.008210DF-862574C5.00824543@corp.xanadoo.com>, <jmoseley@corp.xanadoo.com> wrote:<BR></DIV>
<DIV style="PADDING-LEFT: 7px; MARGIN: 0px 0px 0px 15px; BORDER-LEFT: #050505 1px solid; BACKGROUND-COLOR: #f3f3f3">Why not just install 3.8.1 from source on a test server (it's really not<BR>that hard and installing perl modules via yum or CPAN is not that complex),<BR>make copy of your database, and then upgrade the schema on that test<BR>database?<BR><BR>That's the only way you can adequately do a POC.<BR><BR><BR>James Moseley<BR><BR><BR><BR><BR> <BR> "Todd <BR> Christensen" <BR> <tchristensen@uta To <BR> h.gov> <rt-users@lists.bestpractical.com> <BR> Sent by: cc <BR> rt-users-bounces@ <BR> lists.bestpractic Subject <BR> al.com [rt-users] Fresh install of RT <BR> 3.6.6 - admin leary of upgrade to <BR> 3.8.1 <BR> 09/15/2008 05:52 <BR> PM <BR> <BR> <BR> <BR> <BR><BR><BR><BR><BR>Hello-<BR><BR>I've used RT at another company (didn't set it up - was just a participant<BR>@ management level) and am trying to get it introduced here where I am now.<BR>The default linux distro is Suse linux of which one of my admins tried for<BR>a few hours to get RT 3.6.6 to install on Suse and finally gave up and did<BR>it on RHEL 5. He was really fed up with the lack of documentation - looked<BR>at the wiki and bestpractical.com and after not finding any RPM's was<BR>really reluctant to take the track in getting all the separate modules<BR>setup in Apache and Pearl. Needless to say - he did get RT 3.6.6 to work<BR>on RHEL (basic login screen - nothing customized or "pretty").<BR><BR>I had asked for 3.8.1 as I had seen all the big updates come out this<BR>summer. He basically won't budge from here as he finally found<BR>instructions and an RPM that someone put together that worked for RHEL and<BR>3.6.6. He's really worried that the platform is really unstable and is<BR>sure that it will break if he goes forward to 3.8.1 and has said after<BR>looking that nobody is making the upgrade successful and getting to 3.8.1.<BR><BR>My problem is that this is a proof of concept but I sold management in<BR>looking at it based off of what 3.8 looks like - not 3.6.6 as there has<BR>been a ton of updates to the GUI - etc.<BR><BR>I spent some time today looking at what it takes to get it up and going and<BR>checking the wiki along with gossamer-threads and there isn't a clear<BR>method to get to 3.8.1. My experience with Open source has always been<BR>more straight forward than how I'm finding out how the backend of RT is put<BR>together. Lots of pearl modules, lots of CPAN which adds a lot of<BR>complexities.<BR><BR>Is my POC project doomed? Is there a secret RT site that Google can't find<BR>that has all the awesome FAQ's or install steps/gotchas to get to 3.8.1?<BR>I'd like to setup 3.8.1 with MySQL myself on CENTOS 5.1 - but I don't have<BR>days and days to scour the web for each little problem and dependency.<BR>I've got an admin that is fairly adept but I need something straightforward<BR>for him to see and use before I can get anymore time out of him (different<BR>reporting structure - not in my group).<BR><BR>Sorry for the lengthy background - but it's worthwhile to know my dilemma<BR>in getting to 3.8.1 right from the start.<BR><BR>TIA_______________________________________________<BR><A href="http://lists.bestpractical.com/cgi">http://lists.bestpractical.com/cgi</A>-bin/mailman/listinfo/rt-users<BR><BR>Community help: <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A><BR>Commercial support: sales@bestpractical.com<BR><BR><BR>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>Buy a copy at <A href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A><BR><BR></DIV></BODY></HTML>