<div dir="ltr">We have Watchers that might be on more than one queue. Right now, emails sent to any queue all come back looking the same, as far as display name, and email address, and subject. I figured that if you set up the reply e-mail address for a queue's configuration, that would be where the email would come from. Id like for the Ops queue to have a from email of <a href="mailto:operations@domain.com">operations@domain.com</a>, and the helpdesk emails to be from <a href="mailto:helpdesk@domain.com">helpdesk@domain.com</a>, and so on. If i send an email to <a href="mailto:operations@domain.com">operations@domain.com</a>, it works correctly, going to right the queue. But Id want the autoreply and all other transactions to come from (at least visually) from <a href="mailto:operations@domain.com">operations@domain.com</a>, or it's respective queue.<br>
<br><div class="gmail_quote">On Fri, Sep 26, 2008 at 1:38 PM, Kenneth Crocker <span dir="ltr"><<a href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Juan,<br>
<br>
<br>
If the email is being sent from "within" the RT system AND the queue the correspondence is coming from has the correct email address, then that should happen. WE have about 115 queues and they all have a unique email address/alias. Howver, email that comes to RT from outside RT, gets whatever it gets. that's just "Email" as far as I know. There might be a way to interdept email from outside RT and convert it, by why? Maybe I do not understand your problem. Hope this helps.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 9/26/2008 8:51 AM, Juan Mas wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Im setting up some queues in RT and I need the e-mail address the emails come from to be the correct queue email address. For example, the Operations email should come in as <a href="mailto:operations@domain.com" target="_blank">operations@domain.com</a> <mailto:<a href="mailto:operations@domain.com" target="_blank">operations@domain.com</a>>, but now its coming in as "requestor email"@<a href="http://domain.com" target="_blank">domain.com</a> <<a href="http://domain.com" target="_blank">http://domain.com</a>>. I looked through RT_Config and saw this line Set($FriendlyFromLineFormat , "\"#HELPDESK\" <%s>");, but Im not sure if that is what needs to be changed. Any help would be appreciated. THanks.<br>
<br>
Juan<br>
<br>
<br>
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