<div dir="ltr">Hi Benjamin, I really appreciate your advice, but I think it was
stressed from my coworkers and boss that I should really use a Debian
package for this installation instead of doing it manually. If anyone
else would like to chime in and let me know how advantageous it is to
use one or the other, I'd appreciate it.<br><br><div class="gmail_quote">On Mon, Sep 29, 2008 at 11:43 AM, Auch, Benjamin <span dir="ltr"><<a href="mailto:bauch@jcpgroup.com">bauch@jcpgroup.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I've just installed 3.8.1 on several Ubuntu 8.04 (Hardy)
boxes. (Including MS Virtual Machine (Performance was pretty slow for me))</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">The easy way is to follow the 3.6 on Ubuntu 8.04 install guide
on <a href="http://wiki.bestpractial.com" target="_blank">wiki.bestpractial.com</a> (make sure it works), then goto the manual install
guides and follow those steps to get 3.8.1 installed. Then in your
apache2 config, copy the include file to your 3.8 dir and change the paths over
to 3.8.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">BTW, the manual install guide it's that hard at all. Here was
my steps for Ubuntu.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">download source to tmp folder</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">apt-get install build-essential *NEEDED TO COMPILE APP</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">apt-get install mysql-server</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">apt-get install apache2</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">apt-get install lynx</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">apt-get install ncftp</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">apt-get install libgd2-xpm-dev</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">apt-get install graphviz</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">/usr/bin/perl -MCPAN -e shell *SAY NO</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">install Bundle::CPAN</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">install Bundle::CPAN</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">install GraphViz</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">cd /tmp/rt-3.8.1</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">./configure --with-db-type=mysql --enable-graphviz --enable-gd
--with-web-handler=modperl2</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">make testdeps</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">make fixdeps * YES TO ALL</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Create RT group</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">make install</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">ADDED THIS TO SITECONFIG</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Set($rtname, '<a href="http://rt.foo.com" target="_blank">rt.foo.com</a>');</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Set($Organization , "<a href="http://foo.com" target="_blank">foo.com</a>");</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Set($WebBaseURL , '<a href="https://rt.foo.com" target="_blank">https://rt.foo.com</a>');</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Set($WebPath , '/rt');</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">mysql -p</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">GRANT ALL PRIVILEGES ON rt3.* TO 'rt_user'@'localhost'
IDENTIFIED BY 'rt_pass';</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">make initialize-database</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Shawn
Smith<br>
<b>Sent:</b> Monday, September 29, 2008 10:06 AM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] Ubuntu RT 3.8 package</span></p>
</div><div><div></div><div class="Wj3C7c">
<p> </p>
<div>
<div>
<p>Hi, we want to move from RT 3.6.6 to RT 3.8 at my work, and
we want to use Ubuntu for our new RT server. I've searched around, and
I'm pretty sure I even mailed the Ubuntu RT package maintainers, but I haven't
gotten a solid answer to when there will be an RT 3.8 package available in the
Ubuntu repository. I'm not too familiar with Debian packages yet, but any
advice on this subject would be greatly appreciated. Right now I really
only know two things about this issue:<br>
<br>
1. There is a package in the Ubuntu universe repository called
request-tracker3.6 that I have successfully installed on a virtual machine, so
if the package did get updated in the future, I could probably just do apt-get
upgrade and it would upgrade RT automatically for me (right?)<br>
<br>
2. After a bit of searching, I found this <a href="http://svn.debian.org/wsvn/pkg-request-tracker/packages/request-tracker3.8/?rev=0&sc=0" target="_blank">http://svn.debian.org/wsvn/pkg-request-tracker/packages/request-tracker3.8/?rev=0&sc=0</a>
but I'm really not sure what I would be able to do with it. I realize
it's a Debian package, but would I want to install this? My concern is
what if the maintainer one day decides to stop supporting it? Would an
Ubuntu package be more reliable?<br>
<br>
Thanks for any help.<br clear="all">
<br>
-- <br>
Shawn</p>
</div>
</div>
</div></div></div>
<br clear="all"> The information contained in this communication may be confidential or legally privileged and is intended only for the recipient named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited. If you have received this communication in error, immediately advise the sender and delete the original and any copies from your computer system.
</div>
</blockquote></div><br><br clear="all"><br>-- <br>Shawn<br>
</div>