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<title>RE: [rt-users] Graphical charts are not available</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You didn’t search… “no soup for you!” Here’s what I did :)<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.nabble.com/customizing-rt%2C-question-td19005404.html#a19007992">http://www.nabble.com/customizing-rt%2C-question-td19005404.html#a19007992</a>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Johann Stander
[mailto:Johann.Stander@kaplan.com] <br>
<b>Sent:</b> Tuesday, September 30, 2008 12:43 PM<br>
<b>To:</b> Auch, Benjamin; Helmuth Ramirez; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Graphical charts are not available<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Benjamin.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thank you for the information.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have installed graphviz, but still not able to the pie and bar
charts.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Are there any configurations I need to do to RT or the graphviz
application?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I am not sure that I have enabled graphviz for RT, is that
necessary?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Johann<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Auch, Benjamin
[mailto:bauch@jcpgroup.com] <br>
<b>Sent:</b> Monday, September 29, 2008 11:18 PM<br>
<b>To:</b> Helmuth Ramirez; Johann Stander; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Graphical charts are not available<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For Ubuntu3.8.1<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>apt-get install graphviz<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>From CPAN: Install GraphViz<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Helmuth
Ramirez<br>
<b>Sent:</b> Monday, September 29, 2008 7:26 PM<br>
<b>To:</b> Johann Stander; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Graphical charts are not available<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p style='margin-bottom:12.0pt'><span style='font-size:10.0pt'>Are you talking
about the "Graphs" that show ticket relationships? If so, try
doing a search for "hierarchy view" on the archives, you should find
a post I put up on how I got it working. I used CentOS, but you'll be
looking for the same software anyway.<br>
<br>
<br>
-----Original Message-----<br>
From: rt-users-bounces@lists.bestpractical.com on behalf of Johann Stander<br>
Sent: Mon 9/29/2008 6:17 PM<br>
To: rt-users@lists.bestpractical.com<br>
Subject: [rt-users] Graphical charts are not available<br>
<br>
Hi.<br>
<br>
I have RT 3.8.1 installed on Ubuntu Server.<br>
<br>
Since the install we have been unable to get any graphical charts.<br>
<br>
I have looked a few posts but could not find the required packages that needs
to be installed on the Ubuntu server to get this to work.<br>
<br>
Can somebody maybe provide me with the details of what needs to be installed to
the graphics to function.<br>
<br>
Also are there some configurations that needs to happen in the app or background
code to enable this?<br>
<br>
<br>
<br>
Thanks<br>
<br>
Johann Stander<br>
<br>
</span><o:p></o:p></p>
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