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<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>I have a queue called “Entrance” and i want the
helpdesk team to analise the ticket and then change it for the corresponding
support queue.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>Two questions:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'> 1 - I want helpdesk team to have permissions to
change the queue ticket and so they must have “Showqueues”
permission but i dont want them to open the support queue. Is this possible?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'> 2 – I want that, when the helpdesk team change
the ticket queue and if a specified “custom filed” isnt filled, RT
3.8 gives an error to the user and the queue change operation isnt performed.
Any script to do that? How do i show error messages to the users from script ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>Another question:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>How can i run some daily based scripts to perform some
actions in RT. RT 3.8 have a “crontable” tool? If yes how can i
configure it? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>TIA,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>Filipe<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>Portugal<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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