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<DIV><SPAN class=375522913-02102008><FONT face=Arial color=#0000ff size=2>i was
under the impression that the whole point of having RT integrate with LDAP was
to prevent such interaction by unauthenticated users?</FONT></SPAN></DIV>
<DIV><SPAN class=375522913-02102008><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=375522913-02102008><FONT face=Arial color=#0000ff size=2>just a
thought...</FONT></SPAN></DIV>
<DIV><SPAN class=375522913-02102008><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=375522913-02102008><FONT face=Arial color=#0000ff
size=2>:/</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]<B>On Behalf Of </B>Filipe
José Silva Clemente<BR><B>Sent:</B> Thursday, October 02, 2008 7:26
AM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B>
[rt-users] RT 3.8 - Cant create users in database when they
sendemail<BR><B>Importance:</B> High<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have external authentication set
to AD LDAP and it works fine.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The problem now is when a end user
sends an email from <A href="mailto:xxx@gmail.com">xxx@gmail.com</A> to, RT
3.8 gives an error saying that the user cant be loaded from ldap and rt doesnt
have the right configuration to create the user in the databse
(internal).<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">What are the variables i need to
set so the user is automatically created in the RT database when someone sends
an email and dont exist in the external LDAP?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">TIA,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Filipe<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Portugal<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN lang=PT
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=PT
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>