<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">If the error is something like:<div><br></div><div>"RT could not load a valid user, and RT's configuration does not allow<div>for the creation of a new user for your email."</div><div><br></div><div>Then maybe you haven't given CreateTicket permissions to "Everyone"</div><div>on the particular queue.</div><div><br></div><div>Jasin</div><div><br></div><div><br></div><div><div>On 2 Oct 2008, at 13:25, Filipe José Silva Clemente wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; ">Hi,<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; ">I have external authentication set to AD LDAP and it works fine.<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; ">The problem now is when a end user sends an email from<span class="Apple-converted-space"> </span><a href="mailto:xxx@gmail.com" style="color: blue; text-decoration: underline; ">xxx@gmail.com</a><span class="Apple-converted-space"> </span>to, RT 3.8 gives an error saying that the user cant be loaded from ldap and rt doesnt have the right configuration to create the user in the databse (internal).<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; ">What are the variables i need to set so the user is automatically created in the RT database when someone sends an email and dont exist in the external LDAP?<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; ">TIA,<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; ">Filipe<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; ">Portugal<o:p></o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span lang="PT" style="font-size: 10pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span lang="PT" style="font-size: 12pt; "><o:p> </o:p></span></font></div></div>_______________________________________________<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" style="color: blue; text-decoration: underline; ">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help:<span class="Apple-converted-space"> </span><a href="http://wiki.bestpractical.com" style="color: blue; text-decoration: underline; ">http://wiki.bestpractical.com</a><br>Commercial support:<span class="Apple-converted-space"> </span><a href="mailto:sales@bestpractical.com" style="color: blue; text-decoration: underline; ">sales@bestpractical.com</a><br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<span class="Apple-converted-space"> </span><br>Buy a copy at<span class="Apple-converted-space"> </span><a href="http://rtbook.bestpractical.com" style="color: blue; text-decoration: underline; ">http://rtbook.bestpractical.com</a></div></span></blockquote></div><br></div></body></html>