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Hi Felipe,<br><br>
If RT gets the message, it will always create the ticket, but you can use
an OnCreate scrip to delete it (
$self->TicketObj->SetStatus("Deleted") ) if the subject
line meets your criteria. If you don't want a ticket to be created
at all, you probably need to keep it away from RT altogether.
Blocking it before RT gets it will also reduce the number of users and
groups cluttering up your database. That said, I don't know how to
block it with your mail software.<br><br>
Regards,<br>
Gene<br><br>
At 09:09 AM 10/3/2008, Filipe José Silva Clemente wrote:<br>
<blockquote type=cite class=cite cite=""><font face="arial" size=2>Hi,<br>
</font> <br>
<font face="arial" size=2>I dont want RT to create new tickets ID if the
subject message contains the expression we used in our old helpdesk
response software.<br>
</font> <br>
<font face="arial" size=2>How can i do this? </font>
<dl>
<dl>
<dd>Ignoring the messages with fetchmail? (is this possible?)
<dd>By script telling RT to not create an incident to those messages?
(RegEx?)<br><br>
</dl>
</dl> <br>
<font face="arial" size=2>Any code samples? Ideas?<br>
</font> <br>
<font face="arial" size=2>TIA,<br>
Filipe<br>
Portugal</font></blockquote>
<x-sigsep><p></x-sigsep>
<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University </body>
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