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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I had this problem with 3.8.1 but with a new install. I
just re-ran through the install and it corrected itself. I think if you
upgrade there might be a problem with the DB datatype for the session column,
it should be long-something… Try this:<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.gossamer-threads.com/lists/rt/users/78094?search_string=login%20prompt;#78094">http://www.gossamer-threads.com/lists/rt/users/78094?search_string=login%20prompt;#78094</a>
<o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Gabriel
Cadieux<br>
<b>Sent:</b> Friday, October 03, 2008 11:16 AM<br>
<b>To:</b> Ian Docherty; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] RT logs me off (losing cookies)<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>it sounds to me like you're experiencing the common session storage
issue... i fixed it by enabling dist-stored sessions through apache in
RT_SiteConfig.pm rather than using mysql-stored ones. note that this doesn't
actually fix the problem per-se, but is actually a viable workaround if you
don't mind using the OS's filesystem to store your httpd sessions rather than
your database.</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>-gabe</span><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>-----Original Message-----<br>
<b>From:</b> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]<b>On Behalf Of </b>Ian Docherty<br>
<b>Sent:</b> Friday, October 03, 2008 10:58 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RT logs me off (losing cookies)</span><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"-moz-fixed","serif"'>Hi <br>
I have recently installed RT 3.8.1 on a new machine (importing an older
database) and all seems fine except that I frequently get logged off when I
click on a link. Typically after a few seconds or so. Most frequently when I
click on a 'new search' lnk, but not exclusively. <br>
<br>
I have cleared the mason_data/obj directory (since I changed my domain name and
thought that might upset things). <br>
<br>
I have cleared the cookie in my browser and checked it is created again (it is)
but other people with other browsers have the same problem. <br>
<br>
The problem occurs whatever value of $AutoLogoff I use (originally it was 0,
now it is 60). <br>
<br>
Any other ideas? <br>
<br>
Regards <br>
Ian <o:p></o:p></span></p>
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