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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You want a running history of correspondence between the
requestor and the support team to be included in the body of the reply?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Elias<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Filipe
José Silva Clemente<br>
<b>Sent:</b> Monday, October 06, 2008 4:45 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RT 3.8 - Reply to the user (requestor)<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'>When
the support team reply to an user ticket from RT 3.8 web console, i want that
all messages the user sent to the support team (in history) goes with the email
reply. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'>How
can i do this?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'>TIA,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Filipe<o:p></o:p></span></p>
<p class=MsoNormal><span lang=PT style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Portugal<o:p></o:p></span></p>
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