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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal> I
have been reading the wiki on the approval system. I managed to get it all
setup and working.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Just wondering if I have it right. Looks like I have to c<span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>reate two queues,
one for the user to make an approval ticket, and the other for the actual
approval ticket (___Approvals). Then when the manager approves a ticket, he
would also need to move the ticket to the queue for the work to be started.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Is
there a way to be able to occasionally request approval on a ticket in another
queue, rather than having a whole new queue for it?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>For
instance, I create a new ticket in “IT Services” queue to install a
new server. I require approval, so I set the ticket to “Seek approval”
which would then create a ticket in the approvals queue. This stalls the ticket
until the manager approves it. Once the manager sets the approval to accepted,
it sets the hardware install ticket to “open”.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can it be as simple as that example?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks.<o:p></o:p></p>
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