<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi, <div>that doesn't to the trick either I have to stick with EscalatePriority (for various reasons which are beyond the scope of this thread) an there these options are not available. </div><div>In fact I cannot find any Option there that gives me a hint it might help me out.</div><div><br></div><div>best regards,</div><div>Bernd</div><div><br></div><div><div><div>On 9 Oct 2008, at 12:38, Ham MI-ID, Torsten Brumm wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Hi Bernd,<br>not sure for EscalatePriority Module, but for the RT::Action::LinearEscalate you can define to not mess um the history:<br><br>--from the modul:<br><br> You should prefix options with "LinearEscalate_" in the config:<br><br> Set( $LinearEscalate_RecordTransaction, 1 );<br> Set( $LinearEscalate_UpdateLastUpdated, 1 );<br><br> From a shell you can use the following command:<br><br> rt-crontool --search RT::Search::FromSQL --search-arg \<br> "(Status='new' OR Status='open' OR Status = 'stalled')" \<br> --action RT::Action::LinearEscalate \<br> --action-arg "RecordTransaction: 1"<br><br>If i understand this correct, then set both to 0 will disable this. I think this module is doing more or less the same, but in a linear way.<br><br>Torsten <br><br><br>Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne<br><br><br>-----Ursprüngliche Nachricht-----<br>Von: rt-users-bounces@lists.bestpractical.com [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] Im Auftrag von Bernd Kuhlen -WetterOnline-<br>Gesendet: Donnerstag, 9. Oktober 2008 11:21<br>An: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>Betreff: [rt-users] Action::EscalatePriority messing up my ticket history<br><br>Hi everyone,<br><br>I've set up my rt-crontool like this:<br><br>0 1 * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL -- search-arg "(Status='new' OR Status='open' OR Status = 'stalled')" -- action RT::Action::EscalatePriority >/dev/null 2>/dev/null<br><br>and it's working fine. But I don't want it to mess up my ticket history. I have tickets starting with a priority of 0 and ending with 100 in some weeks time and every night I get a new entry saying that the ticket priority has changed. These entry are informative if the priority has been manually changed but not if they just trace the linear priority escalation done by a cronjob. So after a couple of weeks I have numerous lines with a "ticket-priority changed" entry. <br>That's not nice.<br><br>I'm new to RT and couldn't find anything about this matter by google or in any wiki.<br><br>best regards,<br>Bernd<br><br>_______________________________________________<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: http://wiki.bestpractical.com Commercial support: sales@bestpractical.com<br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>Buy a copy at http://rtbook.bestpractical.com<br><br><br></div></blockquote></div><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Mit freundlichen Grüßen<br>Best Regards<br><br>Bernd Kuhlen<br>Diplom-Meteorologe<br>Diplom-Informatiker (FH)<br>Leitung Systemadministration<br>_______________________________________<br><br>WetterOnline<br>Meteorologische Dienstleistungen GmbH<br>Am Rheindorfer Ufer 2<br>D-53117 Bonn<br>Amtsgericht Bonn | HRB Nummer 008664<br>Geschäftsführer: Dr. Joachim Klaßen<br>Fon: +49 (0) 228 55937-73<br>Fax: +49 (0) 228 55937-80<br>Mobil: +49 (0) 177 8214319<br>E-Mail: <a href="mailto:bernd.kuhlen@wetteronline.de">bernd.kuhlen@wetteronline.de</a><br>Web: <a href="http://www.wetteronline-gmbh.de/">http://www.wetteronline-gmbh.de</a><br>_______________________________________</div></div></span> </div><br></div></body></html>