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<DIV><FONT face=Arial size=2><SPAN class=311100510-10102008>Hi
Guys,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=311100510-10102008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=311100510-10102008>On all of our queues
when a ticket is in a resolved state and a user makes a comment on the ticket
the status of the ticket is set back to new.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=311100510-10102008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=311100510-10102008>We have no defined
scrips for the Queues or in Global configuration that are set to do this.
Is this a default action in RT if so is it possible to change
this?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=311100510-10102008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=311100510-10102008>Thanks</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=311100510-10102008>Dave</SPAN></FONT></DIV></BODY></HTML>