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<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>When i reply/resolve a problem and include an email address
on the cc: field, RT fires two differente messages, one for the requestor and
another for the other email address.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>This is a problem because i want both requestor and the
other recipient (in cc: field) gets only one message knowing that the message
was sent to both.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>How can i have a script that notify users and other
recipients just using one email message? (FROM: RT3.8 -> TO: <a
href="mailto:xx@hotmail.com">xx@hotmail.com</a> and CC: <a
href="mailto:yy@gmail.com">yy@gmail.com</a>)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>TIA,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>Filipe<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'>Portugal<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=PT style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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