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Thanks for the debug link and the quick help! I wasn't sure what value
to put in there, but, alas, the Wiki to the rescue. :)<br>
<br>
Those links were the ones that I followed. It just doesn't seem to
even attempt an AD auth ("testuser" exists in AD):<br>
[Wed Oct 15 22:42:06 2008] [error]: FAILED LOGIN for testuser from
10.100.10.6
(/var/www/html/help.ourdomain.local/share/html/autohandler:265)<br>
<br>
I have this bizarre feeling like I am missing just one important piece
of the puzzle...<br>
<br>
-Rich<br>
<br>
Eli Altman wrote:
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<div class="Section1">
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Andrew,
if you’d
like to get <span class="SpellE">ExternalAuth</span> working there are
scores of
people who have set it up successfully.. so don’t give up.<span style="">
</span>I have 3.8.1 with <span class="SpellE">AuthenExternalAuth</span>
LDAP working just fine.<span style=""> </span>It also <span
class="SpellE">autocreates</span> users in the RT db as needed.<span
style=""> </span>Rich, here is the link for the logging
debug setup:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><a
moz-do-not-send="true" href="http://wiki.bestpractical.com/view/Debug">http://wiki.bestpractical.com/view/Debug</a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Here
is the instruction
lineup, read them all carefully.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><a
moz-do-not-send="true"
href="http://wiki.bestpractical.com/view/ExternalAuth">http://wiki.bestpractical.com/view/ExternalAuth</a>
- Read the “Post-Install” section<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><a
moz-do-not-send="true"
href="http://www.gossamer-threads.com/lists/rt/users/77286">http://www.gossamer-threads.com/lists/rt/users/77286</a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><a
moz-do-not-send="true"
href="http://www.gossamer-threads.com/lists/rt/users/77139?search_string=ldap%25">http://www.gossamer-threads.com/lists/rt/users/77139?search_string=ldap%</a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">If
you go to the #<span class="SpellE">rt</span> <span class="SpellE">irc</span>
channel I’d be happy to help solve <span class="SpellE">ExternalAuth</span>
issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Elias
(<span class="SpellE">whitman</span> on #<span class="SpellE">rt</span>)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
<a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Andrew
Konkol<br>
<b>Sent:</b> Wednesday, October 15, 2008 2:33 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] RT::Authen::ExternalAuth debugging<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;">I too was going
down this
path. What ended up working for me is creating local accounts on rt
first, then ldap authentication worked.<br>
The other problem I ran into is the "give permissions for everyone to
create ticket" error when this plugin was activated. Double checked
all permissions, and ensured that everyone could create a ticket for
the given
queue and had no luck.<br>
<br>
For now I've rolled back the use of the plugin and I am just using
local
accounts :(<br>
<br>
-a<o:p></o:p></p>
<div>
<p class="MsoNormal">On Wed, Oct 15, 2008 at 4:17 PM, Rich West <<a
moz-do-not-send="true" href="mailto:Rich.West@wesmo.com">Rich.West@wesmo.com</a>>
wrote:<o:p></o:p></p>
<p class="MsoNormal">I'm going down the route of integrating a new RT
3.8.1
install in to a<br>
Windows 2003 Active Directory environment, and after going through the<br>
wiki web of information, I found that the "proper" method is now<br>
RT::Authen::ExternalAuth. That was, unfortunately, after I tried<br>
several other methods. :(<br>
<br>
Anyhow, I saw a couple of postings on the list (specifically:<br>
<a moz-do-not-send="true"
href="http://lists.bestpractical.com/pipermail/rt-users/2008-July/052959.html"
target="_blank">http://lists.bestpractical.com/pipermail/rt-users/2008-July/052959.html</a>),<br>
and managed to get things configured, but not functioning. :(<br>
<br>
I am able to successfully ldapsearch :<br>
ldapsearch -LLL -x -D "CN=Administrator,OU=IT<br>
Department,OU=Users,DC=ourdomain,DC=local" -w ourpasswd -h<br>
ad.ourdomain.local "(objectClass=Person)" -b
"dc=ourdomain,dc=local"<br>
<br>
And I tried a couple of different variants for searching with command<br>
line success: (objectClass=*), (sAMAccountName=user)<br>
<br>
However, I cannot seem to get it to work for RT. I'm getting "Your<br>
username or password is incorrect" after only a few seconds of<br>
processing. Probably the thing preventing me from debugging this<br>
further is.. well.. I'm not sure how to turn up the volume on the<br>
debugging. The most I am seeing in the logs is the login failure.<br>
<br>
Any ideas?<br>
<br>
Thanks!<br>
-Rich<br>
<br>
<br>
<br>
RT_SiteConfig.pm contains:<br>
# The order in which the services defined in ExternalSettings<br>
# should be used to authenticate users. User is authenticated<br>
# if successfully confirmed by any service - no more services<br>
# are checked.<br>
Set($ExternalAuthPriority, [ 'My_LDAP'<br>
]<br>
);<br>
<br>
# The order in which the services defined in ExternalSettings<br>
# should be used to get information about users. This includes<br>
# RealName, Tel numbers etc, but also whether or not the user<br>
# should be considered disabled.<br>
# Once user info is found, no more services are checked.<br>
Set($ExternalInfoPriority, [<br>
'My_LDAP'<br>
]<br>
);<br>
<br>
# If this is set to true, then the relevant packages will<br>
# be loaded to use SSL/TLS connections. At the moment,<br>
# this just means "use Net::SSLeay;"<br>
Set($ExternalServiceUsesSSLorTLS, 0);<br>
<br>
# If this is set to 1, then users should be autocreated by RT<br>
# as internal users if they fail to authenticate from an<br>
# external service.<br>
Set($AutoCreateNonExternalUsers, 1);<br>
<br>
# These are the full settings for each external service as a
HashOfHashes<br>
# Note that you may have as many external services as you wish. They
will<br>
# be checked in the order specified in the Priority directives above.<br>
# e.g.<br>
#<br>
Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']);<br>
#<br>
Set($ExternalSettings, {<br>
# AN EXAMPLE LDAP SERVICE<br>
'My_LDAP' => {
## GENERIC SECTION<br>
# The type of service
(db/ldap/cookie)<br>
'type'
=>
'ldap',<br>
# Should the service be
used for authentication?<br>
'auth'
=> 1,<br>
# Should the service be
used for information?<br>
'info'
=> 1,<br>
# The server hosting the
service<br>
'server'
=>
'ad.ourdomain.local',<br>
## SERVICE-SPECIFIC
SECTION<br>
# If you can bind to
your LDAP server anonymously you<br>
should<br>
# remove the user and
pass config lines, otherwise<br>
specify them here:<br>
#<br>
# The username RT should
use to connect to the LDAP server<br>
'user'
=>
'CN=Administrator,OU=IT<br>
Department,OU=Users,DC=ourdomain,DC=local',<br>
# The password RT should
use to connect to the LDAP server<br>
'pass'
=> 'ourpasswd',<br>
#<br>
# The LDAP search base<br>
'base'
=>
'dc=ourdomain,dc=local',<br>
# The filter to use to
match RT-Users<br>
'filter'
=>
'(objectclass=Person)',<br>
# The filter that will
only match disabled users<br>
# 'd_filter'
=><br>
'(serAccountControl:1.2.840.113556.1.4.803:=2)',<br>
'd_filter'
=><br>
'(&(objectCategory=person)(objectClass=user)<br>
(userAccountControl:1.2.840.113556.1.4.803:=2))',<br>
# Should we try to use
TLS to encrypt connections?<br>
'tls'
=> 0,<br>
# What other args should
I pass to<br>
Net::LDAP->new($host,@args)?<br>
'net_ldap_args'
=> [ version => 3
],<br>
# Does authentication
depend on group membership? What<br>
group name?<br>
'group'
=> '',<br>
# What is the attribute
for the group object that<br>
determines membership?<br>
'group_attr'
=> '',<br>
## RT ATTRIBUTE MATCHING
SECTION<br>
# The list of RT
attributes that uniquely identify a user<br>
'attr_match_list'
=> [ 'Name',<br>
'EmailAddress',<br>
'RealName',<br>
'WorkPhone',<br>
'Address2'<br>
],<br>
# The mapping of RT
attributes on to LDAP attributes<br>
'attr_map'
=> { 'Name'
=><br>
'sAMAccountName',<br>
'EmailAddress' =><br>
'mail',<br>
'Organization' =><br>
'physicalDeliveryOfficeName',<br>
'RealName' => 'cn',<br>
'ExternalAuthId' =><br>
'sAMAccountName',<br>
'Gecos' =><br>
'sAMAccountName',<br>
'WorkPhone' =><br>
'telephoneNumber',<br>
'Address1' =><br>
'streetAddress',<br>
'City' => 'l',<br>
'State' => 'st',<br>
'Zip' => 'postalCode',<br>
'Country' => 'co'<br>
}<br>
}<br>
}<br>
);<br>
1;<br>
<br>
_______________________________________________<br>
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href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help: <a moz-do-not-send="true"
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Commercial support: <a moz-do-not-send="true"
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<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a moz-do-not-send="true"
href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
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<pre wrap="">
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_______________________________________________
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Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Commercial support: <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
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