<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div apple-content-edited="true"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>i got it fixed to my needs. Here's what I changed in EscalatePriority.pm</div></div></span></div></div></div></blockquote></div><div apple-content-edited="true"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><br></div><div><span class="Apple-style-span" style="font-family: helvetica; font-size: 14px; line-height: 17px; ">sub Commit {<br> my $self = shift;<br># my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'});<br> my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value => $self->{'prio'}, RecordTransaction => 0);<br><br> unless ($val) {<br> $RT::Logger->debug($self . " $msg");<br> }<br>}</span></div><div><font class="Apple-style-span" size="4"><span class="Apple-style-span" style="font-size: 14px; line-height: 17px;"><br></span></font></div><div><font class="Apple-style-span" size="4"><span class="Apple-style-span" style="font-size: 14px; line-height: 17px;">best regards,</span></font></div><div><font class="Apple-style-span" size="4"><span class="Apple-style-span" style="font-size: 14px; line-height: 17px;">Bernd</span></font></div></div></span></div></body></html>