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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>When you send it to the "correspond" address, it will create a new ticket if the following is true:</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>the user has Create Ticket rights</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>there isn't a ticket number (RT syntax) in the subject that will update an existing ticket.</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com on behalf of Monti gmail<BR><B>Sent:</B> Sun 10/19/2008 8:42 AM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re: [rt-users] create ticket from email<BR></FONT><BR></DIV>
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<DIV dir=ltr>Hi there,<BR>sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need.<BR>I need the ability to create ticket from email.<BR>mailgate provides only "correspond" and "comment" actions while I need "create".<BR>Any suggestions?<BR><BR>Thanks,<BR><BR>
<DIV class=gmail_quote>On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <SPAN dir=ltr><<A href="mailto:monti.mail@gmail.com">monti.mail@gmail.com</A>></SPAN> wrote:<BR>
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<DIV dir=ltr>Thank you.<BR>I have seen it before but the mailgate has 2 available actions - "correspond" and "comment", there is no "create".<BR>how do I create using mailgate?
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<DIV class=gmail_quote>On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <SPAN dir=ltr><<A href="mailto:mhoover@thectogroup.com" target=_blank>mhoover@thectogroup.com</A>></SPAN> wrote:<BR>
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<DIV dir=ltr>Monti-<BR><BR>You will want to setup mailgate. See the wiki for more details here.<BR><BR><A href="http://wiki.bestpractical.com/view/EmailInterface" target=_blank>http://wiki.bestpractical.com/view/EmailInterface</A><BR><BR>Matt<BR><BR>
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<DIV>On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <SPAN dir=ltr><<A href="mailto:monti.mail@gmail.com" target=_blank>monti.mail@gmail.com</A>></SPAN> wrote:<BR></DIV></DIV>
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<DIV dir=ltr>According to the documents I looked in, it is only possible to create new ticket is from WEB and CLI, I could not find how to create ticket from email.<BR>is it possible?<BR>is it requires any customizations?<BR></DIV><BR></DIV></DIV>_______________________________________________<BR><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target=_blank>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>Community help: <A href="http://wiki.bestpractical.com/" target=_blank>http://wiki.bestpractical.com</A><BR>Commercial support: <A href="mailto:sales@bestpractical.com" target=_blank>sales@bestpractical.com</A><BR><BR><BR>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>Buy a copy at <A href="http://rtbook.bestpractical.com/" target=_blank>http://rtbook.bestpractical.com</A><BR></BLOCKQUOTE></DIV><BR></DIV></BLOCKQUOTE></DIV><BR></DIV></DIV></DIV></BLOCKQUOTE></DIV><BR></DIV></DIV></BODY></HTML>