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There are several ways to do that depending on exactly what you want to trigger the CF (custom field). Check out the wiki and archives for examples on scrips to look for certain words. Alternatively you can take a look at the mail commands option. Do a search on cpan for it, you can set CF's through there too. </font></p>
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<b>From</b>: Monti gmail <monti.mail@gmail.com>
<br><b>To</b>: Helmuth Ramirez
<br><b>Cc</b>: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com>
<br><b>Sent</b>: Sun Oct 19 10:27:23 2008<br><b>Subject</b>: Re: [rt-users] create ticket from email
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<div dir="ltr">Thank you, that works grate :)<br>Is there a way to set a Custom Field value in the email template?<br><br>I have set a Custom Field for a queue, I want to be able to create a new ticket using mailgate but also to be able to set a value for the Custom Field.<br>
<br><div class="gmail_quote">On Sun, Oct 19, 2008 at 2:57 PM, Helmuth Ramirez <span dir="ltr"><<a href="mailto:HelmuthRamirez@compupay.com">HelmuthRamirez@compupay.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<div dir="ltr"><font color="#000000" size="2" face="Arial">When you send it to the "correspond" address, it will create a new ticket if the following is true:</font></div>
<div dir="ltr"><font size="2" face="Arial"></font> </div>
<div dir="ltr"><font size="2" face="Arial">the user has Create Ticket rights</font></div>
<div dir="ltr"><font size="2" face="Arial">there isn't a ticket number (RT syntax) in the subject that will update an existing ticket.</font></div></div>
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<font size="2" face="Tahoma"><b>From:</b> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> on behalf of Monti gmail<br><b>Sent:</b> Sun 10/19/2008 8:42 AM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> Re: [rt-users] create ticket from email<br></font><br></div><div><div></div><div class="Wj3C7c">
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<div dir="ltr">Hi there,<br>sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need.<br>I need the ability to create ticket from email.<br>mailgate provides only "correspond" and "comment" actions while I need "create".<br>
Any suggestions?<br><br>Thanks,<br><br>
<div class="gmail_quote">On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <span dir="ltr"><<a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div dir="ltr">Thank you.<br>I have seen it before but the mailgate has 2 available actions - "correspond" and "comment", there is no "create".<br>how do I create using mailgate?
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<div class="gmail_quote">On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <span dir="ltr"><<a href="mailto:mhoover@thectogroup.com" target="_blank">mhoover@thectogroup.com</a>></span> wrote:<br>
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<div dir="ltr">Monti-<br><br>You will want to setup mailgate. See the wiki for more details here.<br><br><a href="http://wiki.bestpractical.com/view/EmailInterface" target="_blank">http://wiki.bestpractical.com/view/EmailInterface</a><br>
<br>Matt<br><br>
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<div>On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <span dir="ltr"><<a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a>></span> wrote:<br></div></div>
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<div dir="ltr">According to the documents I looked in, it is only possible to create new ticket is from WEB and CLI, I could not find how to create ticket from email.<br>is it possible?<br>is it requires any customizations?<br>
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