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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal> I am
using LinearEscalate each night to escalate tickets, but it also escalates tickets
that are dependent on other tickets. I was thinking perhaps it was possible to reset
a child ticket depending on the queues standard settings, as if it was just
created. In otherwords, when the parent is resolved, the child ticket would
take todays date and add the queues due date to it along with the queues
priority.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Or is there another way to work around escalation of the
child tickets?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>How do others stop the escalation of the child tickets, or
do you just leave them all escalated with a very short, or expired, due date?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>Alex<o:p></o:p></p>
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