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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We recently performed this upgrade. What we ended up doing was
installing 3.8.1 on the new server, dumping db from 3.6 server, importing it to
3.8 server, ran the db scripts to get it up to date. In our case, we’re
running MySQL, it is VERY important you follow the MySQL upgrade instructions,
otherwise you’ll end up with garbled attachments.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As far as just dumping your 3.6 db into 3.8. Yes, it’ll allow
you to view your tickets (I was able to), but attachments didn’t work out too
well (refer to MySQL upgrade docs).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Good luck<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Aaron
Zuercher<br>
<b>Sent:</b> Monday, October 20, 2008 4:59 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] move to new server and upgrade<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Hello,<br>
I've been using RT 3.6.0 for awhile in my organization with great
success. I'd like to move it to a new box and at the same time upgrade to
lastest version. Can someone advise me on the best method for doing
this? I assume I can't take data out of my 3.6 database and import
directly into the 3.8 database?<br>
<br>
So would it be best to upgrade to 3.8 before export or intall 3.6 on new server
adn then upgrade after importing?<br>
<br>
Thanks,<br>
Aaron<o:p></o:p></p>
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