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<P><FONT SIZE=2>I see this too...looking forward to the responses.<BR>
<BR>
----- Original Message -----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
Sent: Tue Oct 21 13:43:35 2008<BR>
Subject: [rt-users] Outlook 2003 Breaks Subject Line<BR>
<BR>
Hello,<BR>
<BR>
I've found an interesting email problem and I wondered if anyone has an <BR>
ideas. The problem is when using Outlook (2003) to view mail, the subject <BR>
line can be munged in some circumstances.<BR>
<BR>
Example - I sent mail to myself with the following subject line:<BR>
<BR>
Re: [R3-chmgt] Transport SF2 > SF5 SF2K945289 [help.mit.edu #724401]<BR>
<BR>
When I received the mail and viewed it in Outlook 2003, the subject <BR>
appears like this:<BR>
<BR>
Re: [R3-chmgt] Transport SF2 > SF5 SF2K945289 [help.mit.edu#724401]<BR>
<BR>
The difference is that there is no space between "help.mit.edu" and "#". <BR>
This is a problem because, if reply to this message and I direct it to RT, <BR>
the ticket identifying string is now broken, and I create a new ticket <BR>
instead of appending to the intended ticket.<BR>
<BR>
If I view the same message using a different email client (I tried webmail <BR>
and Opera mail), the subject line appears correctly - no munging. So there <BR>
appears to be an issue with how Outlook reads the message.<BR>
<BR>
What appears to be happening is that Outlook is inserting a line break and <BR>
a tab character before "#724401" - here's what the subject header looks <BR>
like when viewd in Outlook:<BR>
<BR>
Subject: Re: [R3-chmgt] Transport SF2->SF5 SF2K945289 [help.mit.edu<BR>
#724401]<BR>
<BR>
Has anyone seen anything like this before and are there any suggestions <BR>
for solving the problem?<BR>
<BR>
Thanks,<BR>
Steve<BR>
<BR>
--<BR>
Stephen Turner<BR>
Senior Programmer/Analyst - SAIS<BR>
MIT IS&T<BR>
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