<div dir="ltr">Guys, any one familiar with this extension? <br><br>I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.<div dir="ltr">06 according to the manual with the required configuration.<br>
when I test it there is no error, the ticket is open and discards the
fields I used as described RT-Extension-CommandByMail manual...<br><br>I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue --action correspond --url <a href="http://myrtserver/" target="_blank">http://myrtserver</a><br>
from: <a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a><br>Subject: one more<br>DependsOn: 62<br>Owner: monti<br><br>some text goes here<br>^D<br><br>but the ticket is created without the "DependsOn" and "Owner" fields.<br>
<br>how do I debug this?<div><div class="Wj3C7c"><br></div></div></div><br><br><div class="gmail_quote">On Mon, Oct 20, 2008 at 11:42 AM, Monti gmail <span dir="ltr"><<a href="mailto:monti.mail@gmail.com">monti.mail@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div dir="ltr">Thanks, that helped. I don't have this error no more, but still I can't get RT-Extension-CommandByMail-0.06 to work.<br>
I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to the manual with the required configuration.<br>
when I test it there is no error, the ticket is open and discrds the fields I used as described RT-Extension-CommandByMail manual...<br><br>I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue --action correspond --url <a href="http://myrtserver" target="_blank">http://myrtserver</a><br>
from: <a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a><br>Subject: one more<br>DependsOn: 62<br>Owner: monti<br><br>some text goes here<br>^D<br><br>but the ticket is created without the "DependsOn" and "Owner" fields.<br>
<br>how do I debug this?<div><div></div><div class="Wj3C7c"><br><br><br><div class="gmail_quote">On Sun, Oct 19, 2008 at 8:37 PM, Joop van de Wege <span dir="ltr"><<a href="mailto:JoopvandeWege@mococo.nl" target="_blank">JoopvandeWege@mococo.nl</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Monti gmail wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div>
Hi,<br>
<br>
I am trying to install RT-Extension-CommandByMail Extention and it does not work well.<br>
<br></div><div>
When I restart the webserver I get this error:<br>
<br>
Sun Oct 19 20:23:25 2008]* [error] Can't locate RT/Extension/CommandByMail.pm in @INC (@INC contains:* /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line 595.\nCompilation failed in require at (eval 2) line 1.\n<br>
<br>
<br>
Any ideas?<br>
</div></blockquote>
Yes, install rt-3.8.1 because it has a fix for the plugin paths which are broken in <a href="http://3.8.0." target="_blank">3.8.0.</a> See also the release notes for 3.8.1 which contain more info on other important things fixed in that version.<br>
<br>
Greetings,<br><font color="#888888">
<br>
Joop<br>
</font></blockquote></div><br></div></div></div>
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