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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'>I know if you are sending
RT mail and expect <span class=SpellE>CommandByMail</span> to pick up commands,
you need a blank line between the actual email header and your commands. <span
style='mso-spacerun:yes'> </span>I would check the headers in the ticket
history to see if that’s what’s up. <span style='mso-spacerun:yes'> </span>Have
you tried sending via an email client instead of command line?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'>Elias<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Monti
gmail<br>
<b>Sent:</b> Tuesday, October 21, 2008 2:13 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] RT-Extension-CommandByMail<o:p></o:p></span></p>
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<p class=MsoNormal>Guys, any one familiar with this extension? <br>
<br>
I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.<o:p></o:p></p>
<div>
<p class=MsoNormal>06 according to the manual with the required configuration.<br>
when I test it there is no error, the ticket is open and discards the fields I
used as described RT-Extension-CommandByMail manual...<br>
<br>
I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue
--action correspond --url <a href="http://myrtserver/" target="_blank">http://myrtserver</a><br>
from: <a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a><br>
Subject: one more<br>
DependsOn: 62<br>
Owner: monti<br>
<br>
some text goes here<br>
^D<br>
<br>
but the ticket is created without the "DependsOn" and
"Owner" fields.<br>
<br>
how do I debug this?<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Mon, Oct 20, 2008 at 11:42 AM, Monti gmail <<a
href="mailto:monti.mail@gmail.com">monti.mail@gmail.com</a>> wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal>Thanks, that helped. I don't have this error no more, but
still I can't get RT-Extension-CommandByMail-0.06 to work.<br>
I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to the
manual with the required configuration.<br>
when I test it there is no error, the ticket is open and discrds the fields I
used as described RT-Extension-CommandByMail manual...<br>
<br>
I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue
--action correspond --url <a href="http://myrtserver" target="_blank">http://myrtserver</a><br>
from: <a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a><br>
Subject: one more<br>
DependsOn: 62<br>
Owner: monti<br>
<br>
some text goes here<br>
^D<br>
<br>
but the ticket is created without the "DependsOn" and
"Owner" fields.<br>
<br>
how do I debug this?<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br style='mso-special-character:
line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></p>
<div>
<p class=MsoNormal>On Sun, Oct 19, 2008 at 8:37 PM, Joop van de Wege <<a
href="mailto:JoopvandeWege@mococo.nl" target="_blank">JoopvandeWege@mococo.nl</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal>Monti gmail wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Hi,<br>
<br>
I am trying to install RT-Extension-CommandByMail Extention and it does not
work well.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>When I restart the webserver I get this error:<br>
<br>
Sun Oct 19 20:23:25 2008]* [error] Can't locate RT/Extension/CommandByMail.pm
in @INC (@INC contains:* /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
/usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7
/usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line
595.\nCompilation failed in require at (eval 2) line 1.\n<br>
<br>
<br>
Any ideas?<o:p></o:p></p>
</div>
<p class=MsoNormal>Yes, install rt-3.8.1 because it has a fix for the plugin
paths which are broken in <a href="http://3.8.0." target="_blank">3.8.0.</a>
See also the release notes for 3.8.1 which contain more info on other important
things fixed in that version.<br>
<br>
Greetings,<br>
<span style='color:#888888'><br>
Joop</span><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
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