<div dir="ltr">Amazing, you are right. the break line did the difference. thanks a lot mate!<br>Works like a charm....<br><br>Motti.<br><br><div class="gmail_quote">On Wed, Oct 22, 2008 at 1:03 AM, Eli Altman <span dir="ltr"><<a href="mailto:eli@gmnameplate.com">eli@gmnameplate.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I know if you are sending
RT mail and expect <span>CommandByMail</span> to pick up commands,
you need a blank line between the actual email header and your commands. <span> </span>I would check the headers in the ticket
history to see if that's what's up. <span> </span>Have
you tried sending via an email client instead of command line?</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Elias</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Monti
gmail<br>
<b>Sent:</b> Tuesday, October 21, 2008 2:13 PM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] RT-Extension-CommandByMail</span></p>
</div><div><div></div><div class="Wj3C7c">
<p> </p>
<div>
<p>Guys, any one familiar with this extension? <br>
<br>
I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.</p>
<div>
<p>06 according to the manual with the required configuration.<br>
when I test it there is no error, the ticket is open and discards the fields I
used as described RT-Extension-CommandByMail manual...<br>
<br>
I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue
--action correspond --url <a href="http://myrtserver/" target="_blank">http://myrtserver</a><br>
from: <a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a><br>
Subject: one more<br>
DependsOn: 62<br>
Owner: monti<br>
<br>
some text goes here<br>
^D<br>
<br>
but the ticket is created without the "DependsOn" and
"Owner" fields.<br>
<br>
how do I debug this?</p>
<div>
<div>
<p> </p>
</div>
</div>
</div>
<p style="margin-bottom: 12pt;"> </p>
<div>
<p>On Mon, Oct 20, 2008 at 11:42 AM, Monti gmail <<a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a>> wrote:</p>
<div>
<p>Thanks, that helped. I don't have this error no more, but
still I can't get RT-Extension-CommandByMail-0.06 to work.<br>
I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to the
manual with the required configuration.<br>
when I test it there is no error, the ticket is open and discrds the fields I
used as described RT-Extension-CommandByMail manual...<br>
<br>
I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue
--action correspond --url <a href="http://myrtserver" target="_blank">http://myrtserver</a><br>
from: <a href="mailto:monti.mail@gmail.com" target="_blank">monti.mail@gmail.com</a><br>
Subject: one more<br>
DependsOn: 62<br>
Owner: monti<br>
<br>
some text goes here<br>
^D<br>
<br>
but the ticket is created without the "DependsOn" and
"Owner" fields.<br>
<br>
how do I debug this?</p>
<div>
<div>
<p style="margin-bottom: 12pt;"><br>
<br>
</p>
<div>
<p>On Sun, Oct 19, 2008 at 8:37 PM, Joop van de Wege <<a href="mailto:JoopvandeWege@mococo.nl" target="_blank">JoopvandeWege@mococo.nl</a>>
wrote:</p>
<p>Monti gmail wrote:</p>
<div>
<p style="margin-bottom: 12pt;">Hi,<br>
<br>
I am trying to install RT-Extension-CommandByMail Extention and it does not
work well.</p>
</div>
<div>
<p>When I restart the webserver I get this error:<br>
<br>
Sun Oct 19 20:23:25 2008]* [error] Can't locate RT/Extension/CommandByMail.pm
in @INC (@INC contains:* /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
/usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7
/usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line
595.\nCompilation failed in require at (eval 2) line 1.\n<br>
<br>
<br>
Any ideas?</p>
</div>
<p>Yes, install rt-3.8.1 because it has a fix for the plugin
paths which are broken in <a href="http://3.8.0." target="_blank">3.8.0.</a>
See also the release notes for 3.8.1 which contain more info on other important
things fixed in that version.<br>
<br>
Greetings,<br>
<span style="color: rgb(136, 136, 136);"><br>
Joop</span></p>
</div>
<p> </p>
</div>
</div>
</div>
</div>
<p> </p>
</div>
</div></div></div>
</div>
</blockquote></div><br></div>