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<DIV><SPAN style="FONT: 10pt Tahoma; COLOR: #000000">Mike,<BR>As part of my troubleshooting process, I have tried to wipe my rt installation and restart (I'm testing on a local VM, so not a big deal).<BR>I have deleted my <$RT_HOME> (/srv/www/vhosts/rt.mbc.qld.edu.au/*). Is that enough to reinstall from scratch or are there other things which should be 'tidied up'?<BR><BR><U>My Reinstall Process:</U></SPAN></DIV>
<DIV><SPAN style="FONT: 10pt Tahoma; COLOR: #000000">-installed rt3.8.1 as per instructions<BR>-make initialize-database<BR>-restarted apache2<BR><BR>(tested login as root/password, all works ok)<BR><BR>-Installed RT-Authen-ExternalAuth-0.06_02<BR>-restarted apache<BR>(left my RT_SiteConfig.pm unmodified to test 'local only' root/password again - still works fine)<BR>Modified my RT_SiteConif.pm file with :<BR><BR>Set( @Plugins,(qw(RT::Authen::ExternalAuth)));<BR><BR>Set($ExternalAuthPriority, [ 'My_LDAP' ] );<BR>Set($ExternalInfoPriority, [ 'My_LDAP' ] );<BR>Set($ExternalServiceUsesSSLorTLS, 0);<BR>Set($AutoCreateNonExternalUsers, 0);<BR>Set($ExternalSettings, { 'My_LDAP' => { <BR> 'type' => 'ldap',<BR> 'auth' => 1,<BR> 'info' => 1,<BR> 'server' => 'ldap.mbc.qld.edu.au',<BR> #'user' => 'cn=ldaphelpdesk,ou=ldap,ou=lab,o=mbc',<BR> #'pass' => '',<BR> 'base' => 'ou=lab,o=mbc',<BR> 'filter' => '(objectClass=Person)',<BR> #'d_filter' => '(FILTER_STRING)',<BR> 'tls' => 0,<BR> 'net_ldap_args' => [ version => 3 ],<BR> 'group' => 'cn=GRP_Staff,ou=lab,o=mbc',<BR> 'group_attr' => 'groupMembership',<BR> 'attr_match_list' => [ 'Name',<BR> 'EmailAddress' <BR> ],<BR> 'attr_map' => { 'Name' => 'cn',<BR> 'EmailAddress' => 'mail',<BR> 'Organization' => 'l',<BR> 'RealName' => 'cn',<BR> 'ExternalAuthId' => 'cn',<BR> #'Gecos' => 'sAMAccountName',<BR> 'WorkPhone' => 'telephoneNumber',<BR> 'Address1' => 'streetAddress',<BR> 'City' => 'l',<BR> 'State' => 'st',<BR> 'Zip' => 'postalCode',<BR> 'Country' => 'co'<BR> }<BR> }<BR> }<BR>);<BR><BR>-restarted apache<BR>-tested root/password (which should work as a local account)<BR>I get this error in the browser:<BR><EM>RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. (/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 73)<BR></EM></SPAN><SPAN style="FONT: bold 10pt Tahoma; COLOR: #000000"><BR></SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #000000">If I go to <A href="http://rt.mbc.qld.edu.au">http://rt.mbc.qld.edu.au</A> (my default rt home), I go straight to the dashboard, already logged in as root. </SPAN></DIV>
<DIV><SPAN style="FONT: 10pt Tahoma; COLOR: #000000"></SPAN> </DIV>
<DIV><SPAN style="FONT: 10pt Tahoma; COLOR: #000000">If I logout and try and login as a valid ldap user (bogust/bogust - see log below) I get this error in the browser:</SPAN></DIV>
<DIV><SPAN style="FONT: 10pt Tahoma; COLOR: #000000"><EM>Can't call method "Disabled" on an undefined value at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm line 971.</EM></SPAN></DIV>
<DIV><SPAN style="FONT: 10pt Tahoma; COLOR: #000000"><SPAN style="FONT: 10pt Tahoma; COLOR: #000000">(If I go to <A href="http://rt.mbc.qld.edu.au/">http://rt.mbc.qld.edu.au</A> (my default rt home), I get the login screen)</SPAN></SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #000000"></DIV>
<DIV><BR> </DIV>
<DIV>This is my rt.log:</DIV>
<DIV>Trace begun at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT.pm line 289<BR>Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x8244f698)', 'Transaction->Create couldn\'t, as you didn\'t specify an object type and id') called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Record.pm line 1439<BR>RT::Record::_NewTransaction('RT::User=HASH(0x825b74ac)', 'Type', 'Set', 'Field', 'Name', 'NewValue', 'bogust', 'OldValue', undef, 'TimeTaken', undef) called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm line 1496<BR>RT::User::_Set('RT::User=HASH(0x825b74ac)', 'Field', 'Name', 'Value', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm line 440<BR>DBIx::SearchBuilder::Record::__ANON__('RT::User=HASH(0x825b74ac)', 'bogust') called at /srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 32<BR>HTML::Mason::Commands::__ANON__('pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x825b7608)', 'pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274<BR>HTML::Mason::Request::comp(undef, undef, 'pass', 'bogust', 'user', 'bogust') called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Interface/Web/Request.pm line 176<BR>RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0x824a971c)', 'pass', 'bogust', 'user', 'bogust', 'CallbackName', 'Auth') called at /srv/www/vhosts/rt.mbc.qld.edu.au/share/html/autohandler line 253<BR>HTML::Mason::Commands::__ANON__('pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x815f3550)', 'pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274<BR>HTML::Mason::Request::comp(undef, undef, undef, 'pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 425<BR>HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x824a971c)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168<BR>HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x824a971c)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825<BR>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x80b26370)', 'Apache2::RequestRec=SCALAR(0x80fc77d4)') called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/webmux.pl line 148<BR>eval {...} at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/webmux.pl line 148<BR>RT::Mason::handler('Apache2::RequestRec=SCALAR(0x80fc77d4)') called at -e line 0<BR>eval {...} at -e line 0<BR>[Thu Oct 23 06:12:34 2008] [error]: Couldn't get principal for not loaded object (/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm:1113)<BR>Trace begun at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT.pm line 289<BR>Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x8244f698)', 'Couldn\'t get principal for not loaded object') called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm line 1113<BR>RT::User::PrincipalObj('RT::User=HASH(0x825b74ac)') called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm line 971<BR>RT::User::IsPassword('RT::User=HASH(0x825b74ac)', 'bogust') called at /srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 35<BR>HTML::Mason::Commands::__ANON__('pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x825b7608)', 'pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274<BR>HTML::Mason::Request::comp(undef, undef, 'pass', 'bogust', 'user', 'bogust') called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Interface/Web/Request.pm line 176<BR>RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0x824a971c)', 'pass', 'bogust', 'user', 'bogust', 'CallbackName', 'Auth') called at /srv/www/vhosts/rt.mbc.qld.edu.au/share/html/autohandler line 253<BR>HTML::Mason::Commands::__ANON__('pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x815f3550)', 'pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274<BR>HTML::Mason::Request::comp(undef, undef, undef, 'pass', 'bogust', 'user', 'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473<BR>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 425<BR>HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x824a971c)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168<BR>HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x824a971c)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825<BR>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x80b26370)', 'Apache2::RequestRec=SCALAR(0x80fc77d4)') called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/webmux.pl line 148<BR>eval {...} at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/webmux.pl line 148<BR>RT::Mason::handler('Apache2::RequestRec=SCALAR(0x80fc77d4)') called at -e line 0<BR>eval {...} at -e line 0<BR>[Thu Oct 23 06:12:55 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/srv/www/vhosts/rt.mbc.qld.edu.au/var/data/gpg). PGP support has been disabled (/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Config.pm:276)<BR></DIV>
<DIV> </DIV>
<DIV>I was wondering if it is something I have done (can't figure out what that could be), or if the 'pre-release' 0.06.02 code has a bug.</DIV>
<DIV> </DIV>
<DIV>I really do appreciate your time on this ..</DIV>
<DIV> </DIV>
<DIV>Kind regards,</DIV>
<DIV>Michael.</DIV>
<DIV> </DIV>
<DIV><BR><BR> </DIV>
<DIV> </DIV>
<DIV>
<DIV><FONT color=#810081><FONT face="Microsoft Sans Serif" color=#000000>Michael Mollard<BR><FONT size=2>Network Administrator</FONT><BR></FONT><FONT color=#800000><FONT face="Microsoft Sans Serif"><FONT size=2>Moreton Bay College</FONT><BR></FONT></FONT></FONT></DIV>
<DIV><FONT color=#810081><A href="mailto:mollardm@mbc.qld.edu.au"><FONT face="Microsoft Sans Serif" color=#808080 size=2>mollardm@mbc.qld.edu.au</FONT></A><BR><FONT face="Microsoft Sans Serif" color=#808080 size=2></FONT><A href="http://www.mbc.qld.edu.au/"><FONT face="Microsoft Sans Serif" color=#808080 size=2>http://www.mbc.qld.edu.au</FONT></A><FONT face="Microsoft Sans Serif" color=#808080 size=2> <BR></FONT></FONT><FONT face="Microsoft Sans Serif" color=#808080 size=2>Ph: (Direct) 07 3907 5712 / (Mob) 0417 631 801 <BR>Fax: 07 3390 8919</FONT><A href="http://www.mbc.qld.edu.au/"></A></DIV><BR><BR>>>> Mike Peachey <</SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #ff0000; TEXT-DECORATION: underline"><A href="mailto:mike.peachey@jennic.com">mike.peachey@jennic.com</A></SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #000000">> 23/10/2008 12:43 am >>><BR>Michael Mollard wrote:<BR>> Hi all,<BR>> I'm an RT newbie, so be gentle with me.<BR>> <BR>> I have setup a functioning RT system (on SLES10sp2)<BR><BR>What version of RT?<BR><BR>> I have installed the RT::Authen::ExternalAuth 0.5. This creates a <$RT_HOME>/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm<BR>> I have edited that file with the correct site-specific ldap stuff. <BR>> <BR>> Now, what do I need to add to my <$RT_Home>/etc/RT_SiteConfig.pm to activate the LDAP stuff? Are there any other changes needed?<BR><BR>The file<BR>$RTHOME/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm is not<BR>part of the installation, it simply contains examples for you to paste<BR>into your $RTHOME/etc/RT_SiteConfig.pm file.<BR><BR>You can alternatively choose to put a line in your RT_SiteConfig to<BR>"include" the example file instead of just copying the lines out of it.<BR><BR>> The wiki articles (</SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #ff0000; TEXT-DECORATION: underline"><A href="http://wiki.bestpractical.com/view/ExternalAuth">http://wiki.bestpractical.com/view/ExternalAuth</A></SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #000000">) are helpful to a point, but the Post-Install section (which is apparently the crux of the setup) is too vague for an RT newbie.<BR><BR>I've just read it again and the instructions seem fairly clear. If you<BR>can advise what is confusing to you, perhaps we can make it better.<BR><BR>If you are using RT 3.8.x then I recommend using this ExternalAuth<BR>0.06_002 instead of 0.05 as it is a pre-release candidate for RT3.8<BR>compatibility. 0.05 was written before 3.8 came out and so requires<BR>tweaking before it will work properly with 3.8 and later.<BR><BR>You can get it here:<BR></SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #ff0000; TEXT-DECORATION: underline"><A href="http://www.cpan.org/authors/id/F/FA/FALCONE/RT-Authen-ExternalAuth-0.06_02.tar.gz">http://www.cpan.org/authors/id/F/FA/FALCONE/RT-Authen-ExternalAuth-0.06_02.tar.gz</A></SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #000000"> <BR><BR>-- <BR>Kind Regards,<BR><BR>__________________________________________________<BR><BR>Mike Peachey, IT<BR>Tel: +44 114 281 2655<BR>Fax: +44 114 281 2951<BR>Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK<BR>Comp Reg No: 3191371 - Registered In England<BR></SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #ff0000; TEXT-DECORATION: underline"><A href="http://www.jennic.com">http://www.jennic.com</A></SPAN><SPAN style="FONT: 10pt Tahoma; COLOR: #000000"> <BR>__________________________________________________<BR></DIV></SPAN><BR>
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