Hi Kenn<br><br>for my test I created several tickets in different queues and than merged them together, but on these merged ticket i am not getting the bounce error.<br><br>there might be other things wrong i could not sort out.<br>
<br>any further clue will be appreciated. <br><br><br>-- <br>---------------------------------------------<br> Rana Tanveer<br> +923224194457<br><a href="http://www.sysadminsline.com">http://www.sysadminsline.com</a><br>
---------------------------------------------<br><br><br><div class="gmail_quote">On Wed, Oct 22, 2008 at 12:05 AM, Rana Tanveer <span dir="ltr"><<a href="mailto:ranatanveer@gmail.com">ranatanveer@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>Hi Kenn<br><br>Thanks for your valuable support<br>i will dig into it and let you know the situation.<div class="Ih2E3d">
<br><br><br>-- <br>---------------------------------------------<br> Rana Tanveer<br> +923224194457<br>
<a href="http://www.sysadminsline.com" target="_blank">http://www.sysadminsline.com</a><br>---------------------------------------------<br><br></div><div><div></div><div class="Wj3C7c"><div class="gmail_quote">On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker <span dir="ltr"><<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Rana,<br>
<br>
<br>
If you know SQL and have either SQL Plus or SQL Navigator (or some other tool), you might want to take a look at the "TICKETS" table. This table will show you any links, tickets it merged from, etc. That might tell you something. Have you run a query to see what queues there are/were in? If a ticket from another Queue was merged into a ticket in a different Queue AND if that is the cause, you might be able to correct the problem by unmerging the ticket, moving it to the correct queue and THEN merging it.<br>
To stop the problem, you could write a scrip that evaluates the "FROM" queue on a merge and if no the same as the "TO" queue, do not complete the transaction, or if that's not possible, UNDO the transaction. Just a thought.<br>
<br>
Kenn<br>
LBNL<div><br>
<br>
On 10/21/2008 5:35 AM, Rana Tanveer wrote:<br>
</div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div>
Thanks Kenneth Crocker for you quick response<br>
<br>
might be but some other fellow did this merge.<br>
<br>
i actually want to know what should i do to avoid this situation. what to check and where to check. situation is annoyed getting too much bounces like that.<br>
thanks for response<br>
<br>
regards,<br>
<br>
Rana Tanveer<br>
<br>
<br>
<br>
<br>
<br></div><div>
On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>>> wrote:<br>
<br>
Rana,<br>
<br>
<br>
When you merged the initial ticket, did you merge it into a<br>
ticket in the same queue?<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
<br>
On 10/20/2008 8:11 AM, Rana Tanveer wrote:<br>
<br>
Hi RT Experts<br>
<br></div>
I am using RT <a href="http://3.6.5." target="_blank">3.6.5.</a> <<a href="http://3.6.5" target="_blank">http://3.6.5</a>.> <<a href="http://3.6.5" target="_blank">http://3.6.5</a>.> on a Fedora<div>
<br>
9 Machine, everything is fine<br>
<br>
<br>
but on my few merged ticket i get the following error mail<br>
generated and sent to root user. on every reply this error mail<br>
generated.<br>
<br>
"RT thinks this message may be a bounce"<br>
<br>
could someone guide me where should i look for this error? and<br>
how to overcome this?<br>
<br>
This problem is only with merged tickets only<br>
<br>
<br>
-- ---------------------------------------------<br>
Rana Tanveer<br>
+923224194457<br>
<a href="http://www.sysadminsline.com" target="_blank">http://www.sysadminsline.com</a><br>
---------------------------------------------<br>
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-- <br>
---------------------------------------------<br>
Rana Tanveer<br>
+923224194457<br>
<a href="http://www.sysadminsline.com" target="_blank">http://www.sysadminsline.com</a><br>
---------------------------------------------<br>
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