Hi Kevin,<br>a good starting point for all kind of scripting is the rt wiki (<a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>) and if you look for some special scrips/templates, have a closer look onto: <a href="http://wiki.bestpractical.com/view/Contributions">http://wiki.bestpractical.com/view/Contributions</a><br>
<br>What you are looking for is something similar to: <a href="http://wiki.bestpractical.com/view/OnCustomFieldValueChange">http://wiki.bestpractical.com/view/OnCustomFieldValueChange</a><br><br>Condition: <a href="http://wiki.bestpractical.com/view/OnCustomFieldValueChange">http://wiki.bestpractical.com/view/OnCustomFieldValueChange</a><br>
Action: <a href="http://wiki.bestpractical.com/view/SendEmailAction">http://wiki.bestpractical.com/view/SendEmailAction</a><br>Template: <a href="http://wiki.bestpractical.com/view/EmailGroup">http://wiki.bestpractical.com/view/EmailGroup</a><br>
<br>I have also zero perl knowledge, but most of my problems are fixed with the help of the wiki content.<br><br>Torsten<br><br><div class="gmail_quote">2008/11/11 Kevin Rhodes <span dir="ltr"><<a href="mailto:gobombers@comcast.net">gobombers@comcast.net</a>></span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Could someone provide some assistance on the following:<br>
<br>
I have a custom field called Severity with values of 1,2,and 3. If<br>
severity is 3 is selected I need RT to send an email to a group email<br>
address. Levels 1 & 2 should only send the standard email. I have<br>
almost no perl experience and no idea how to write a scrip. Please<br>
assist if you can.<br>
<br>
<br>
_______________________________________________<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
</blockquote></div><br><br clear="all"><br>-- <br>MFG<br><br>Torsten Brumm<br><br><a href="http://www.torsten-brumm.de">http://www.torsten-brumm.de</a><br>