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<font face="Arial">I haven't configured $RTAddressRegexp (or
$ParseNewMessageForTicketCcs) in my RT_SiteConfig.pm.<br>
<br>
I just specifically set </font><font face="Arial">$RTAddressRegexp
with a regular expression to catch all RT addresses (global and queue
specific) and the addresses no longer show when adding a reply or
comment in the web interface, but surely RT should automatically
exclude globally configured _and_ queue specific correspondence and
comment e-mail addresses without the need to configure these manually?<br>
<br>
We do have two domain names, but I use $CanonicalizeEmailAddressMatch
and $CanonicalizeEmailAddressReplace to rewrite bton.ac.uk to
brighton.ac.uk (RT_Config.pm suggests this is <i>just</i> for
RT/User.pm?):<br>
</font>
<pre><font><font face="Arial"> </font></font><font face="Arial">Set($CanonicalizeEmailAddressMatch , '@bton\.ac\.uk$');
Set($CanonicalizeEmailAddressReplace , '@brighton.ac.uk');</font></pre>
<font face="Arial">Either way, </font><font face="Arial">we don't have
any e-mail addresses that forward mail to RT. And all e-mail with the
bton.ac.uk domain is rewritten at the mail hub to brighton.ac.uk.
Example headers from a comment transaction in a ticket:<br>
</font>
<pre><font><font face="Arial"> </font></font>Received: from mail.bton.ac.uk ([194.83.112.64] helo=mail.brighton.ac.uk) by rt.bton.ac.uk with esmtp (Exim 4.63) (envelope-from <a class="moz-txt-link-rfc2396E" href="mailto:a.bloggs@brighton.ac.uk"><a.bloggs@brighton.ac.uk></a>) id 1KIJx8-0003by-3f for <a class="moz-txt-link-abbreviated" href="mailto:rt-comment@rt.brighton.ac.uk">rt-comment@rt.brighton.ac.uk</a>; Mon, 14 Jul 2008 10:02:38 +0100
<font><font face="Arial"> </font></font>To: <a class="moz-txt-link-rfc2396E" href="mailto:rt-comment@brighton.ac.uk"><rt-comment@brighton.ac.uk></a></pre>
<font face="Arial">My correspond and comment addresses are configured
as:</font><br>
<pre><font face="Arial"> Set($CorrespondAddress , '<a class="moz-txt-link-abbreviated" href="mailto:rt@brighton.ac.uk">rt@brighton.ac.uk</a>');
</font><font><font face="Arial"> </font></font><font face="Arial">Set($CommentAddress , '<a class="moz-txt-link-abbreviated" href="mailto:rt-comment@brighton.ac.uk">rt-comment@brighton.ac.uk</a>');</font></pre>
<font face="Arial">Best regards,<br>
Justin<br>
University of Brighton.<br>
</font><br>
Ruslan Zakirov wrote:
<blockquote
cite="mid:589c94400811121524y2db5c9dalbd41ff3114e1977d@mail.gmail.com"
type="cite">
<pre wrap="">Then you both misconfigured RTAddressRegexp option in the RT config.
On Wed, Nov 12, 2008 at 11:36 PM, <a class="moz-txt-link-rfc2396E" href="mailto:justin@brighton.ac.uk"><justin@brighton.ac.uk></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi Jerrad,
Yes, e-mails are actually being sent to the e-mail address configured in RT.
Best regards,
Justin
Jerrad Pierce wrote:
Are messages actually being sent to the RT address?
For a while we had people sending messages to
<a class="moz-txt-link-abbreviated" href="mailto:rt@longdomain.example.org">rt@longdomain.example.org</a> which were forwarded to
<a class="moz-txt-link-abbreviated" href="mailto:rt@short.example.org">rt@short.example.org</a>. In this instance, RT added
@longdomain to the CC list
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