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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>I can use the exact template in
a 3.7.2 environment without any issues. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>The problem area in the template
which produces no output in 3.8.1 (the section is just blank) is:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>----------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> Complete Ticket History<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>----------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>{<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> my $resolved_message = '';<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> my $last_content = '';<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> my $transactions = $Ticket->Transactions;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>$transactions->Limit( FIELD
=> 'Type',<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>VALUE => 'Correspond',<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>ENTRYAGGREGATOR => 'OR',<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>OPERATOR => '=', );<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>$transactions->Limit( FIELD
=> 'Type',<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>VALUE => 'Comment',<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>ENTRYAGGREGATOR => 'OR',<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>OPERATOR => '=', );<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> while (my $transaction =
$transactions->Next) {<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> my $attachments =
$transaction->Attachments;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> while (my $message =
$attachments->Next) {<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> next unless
$message->ContentType =~<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>
m!^(text/plain|message|text$)!i;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> my $content = $message->Content;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> next unless $content;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> next if $last_content eq
$content;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $last_content = $content;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> my $subject =
($message->Subject || $Ticket->Subject);<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> my $wrapper =
Text::Wrapper->new(columns=>70);<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $content = $wrapper->wrap($content);<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
"Subject: ";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
$subject;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
"\n";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
"From: ";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
$message->CreatorObj->RealName ||
$message->CreatorObj->EmailAddress;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
"\n";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
"Time: ";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
$message->CreatedObj->AsString;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
"\n";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
"\n";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .=
"$content\n";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message .= "------------------------------------------------\n";<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> }<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> }<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> $resolved_message;<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>}<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;
padding:0in 0in 1.0pt 0in'>
<p class=MsoNormal style='border:none;padding:0in'><span style='color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Anyone have any ideas, or
workarounds?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> John Edwards <br>
<b>Sent:</b> Tuesday, November 18, 2008 12:35 PM<br>
<b>To:</b> 'rt-users@lists.bestpractical.com'<br>
<b>Subject:</b> Problem with AddTicketHistoryToMail Template<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’ve tried using the template from <a
href="http://wiki.bestpractical.com/view/AddTicketHistoryToMail">http://wiki.bestpractical.com/view/AddTicketHistoryToMail</a>
and the entire template works perfectly with the exception of displaying the
ticket history.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This is a clean 3.8.1 install, no migration and only one
queue. I get no errors and no other issues with the installation, the
history displays in the web interface perfectly.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>John<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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