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<p class=MsoNormal>I am trying to setup queue specific articles in RTFM/RT, but
not having much luck.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>My RTFM structure looks like this:<o:p></o:p></p>
<p class=MsoNormal>Queues<o:p></o:p></p>
<p class=MsoNormal> Sale
Info<o:p></o:p></p>
<p class=MsoNormal> Generic
Replies<span style='font-family:"Helvetica","sans-serif"'> <span lang=EN><o:p></o:p></span></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The queue is called Sale Info. I have tried putting the
articles under Sales Info and Generic Replies.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The problem is, they show up in every queue on every ticket,
rather than being queue specific.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Anyone know where I might be going wrong?<o:p></o:p></p>
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