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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>I'm not sure how many engineers you have, but have you considered giving the Helpdesk dashboards for each Engineer? That way they can click on your name and see all your tickets?</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com on behalf of matt wells<BR><B>Sent:</B> Thu 11/20/2008 12:19 PM<BR><B>To:</B> rt-users<BR><B>Subject:</B> [rt-users] User Stats in a Queue??<BR></FONT><BR></DIV>
<DIV>We have a helpdesk that's going to giving out tickets to our Engineers. They are looking for a way to have pretty much the quick search box but instead of queues it would have the Engineering staff. That way they can easily see that I have 876 tickets and can't take anymore. <BR>Has anyone formed a query that'll do that????<BR><BR></DIV></BODY></HTML>