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<HTML><HEAD><TITLE>Re: [rt-users] User Stats in a Queue??</TITLE>
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<DIV dir=ltr align=left><SPAN class=453383209-21112008><FONT face=Arial
color=#0000ff size=2>Hi Erik, Matt,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=453383209-21112008><FONT face=Arial
color=#0000ff size=2>i found my problem with your OwnerSummary. I tried
to load directly the OwnerSummary into the RT At A Glance Page, but i
think, you called it from Quicksearch like this:</FONT></SPAN></DIV>
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<DIV dir=ltr align=left><SPAN class=453383209-21112008><FONT face=Arial
color=#0000ff size=2><& /Elements/OwnerSummary,<BR> cache
=> 'quick_search_queues',<BR> queue_filter => sub {
$_->CurrentUserHasRight('ShowTicket') && !exists
$unwanted->{$_->Name} },<BR> conditions => [ {cond =>
"Status = 'new'", name => loc ('new')
},<BR>
{cond => "Status = 'open'", name => loc ('open')
},<BR>
{cond => "Status = 'stalled'", name => loc ('stalled') }]
&><BR></&><BR></FONT></SPAN></DIV>
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color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=453383209-21112008><FONT face=Arial
color=#0000ff size=2>And, yes it is working now, but very, very slow ;-) But it
works.</FONT></SPAN></DIV>
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color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=453383209-21112008><FONT face=Arial
color=#0000ff size=2>Torsten</DIV></FONT></SPAN><BR>
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<FONT face=Tahoma size=2><B>Von:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>Im Auftrag von </B>Erik
Peterson<BR><B>Gesendet:</B> Donnerstag, 20. November 2008 22:45<BR><B>An:</B>
matt wells; rt-users<BR><B>Betreff:</B> Re: [rt-users] User Stats in a
Queue??<BR></FONT><BR></DIV>
<DIV></DIV><FONT face="Calibri, Verdana, Helvetica, Arial"><SPAN
style="FONT-SIZE: 11pt">Hi Matt,<BR><BR>I have done this by modifying the quick
summary box. You can see the results and grab my files at:<BR><BR><A
href="http://elementalmarkup.com/ramblings/rt-owner-summary">http://elementalmarkup.com/ramblings/rt-owner-summary</A><BR><BR>Unfortunately,
I have no idea if this will work in all settings... A while ago, one other
RT-User subscriber tried to use the files and was not ultimately successful, but
they do work on my setup. Right now I’m running 3.6.6, but if memory
serves me correctly, I was able to install it on a test version of 3.8 as
well.<BR><BR>I’d also be glad to describe what it is that I did that might
help.<BR><BR>_Erik <BR><BR><BR>On 11/20/08 12:19 PM, "matt wells" <<A
href="phanoko@gmail.com">phanoko@gmail.com</A>> wrote:<BR><BR></SPAN></FONT>
<BLOCKQUOTE><FONT face="Calibri, Verdana, Helvetica, Arial"><SPAN
style="FONT-SIZE: 11pt">We have a helpdesk that's going to giving out tickets
to our Engineers. They are looking for a way to have pretty much the
quick search box but instead of queues it would have the Engineering staff.
That way they can easily see that I have 876 tickets and can't take
anymore. <BR>Has anyone formed a query that'll do that????<BR><BR><BR>
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