<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Eurostile;
panose-1:2 11 5 4 2 2 2 5 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EstiloCorreo17
{mso-style-type:personal-reply;
font-family:Eurostile;
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
@page Section1
{size:595.3pt 841.9pt;
margin:70.85pt 3.0cm 70.85pt 3.0cm;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=ES link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile;color:blue'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'>I’m doing the
same, and I have tried two possibilities but anything has run. When I finish, I’ll
tell us the solution that I have installed in the production server.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='vertical-align:bottom'><font size=1 color="#1d398d"
face=Arial><span style='font-size:9.0pt;font-family:Arial;color:#1D398D'>ALBERTO
VILLANUEVA VAL </span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
face=Arial><span style='font-size:7.0pt;font-family:Arial;color:#5B707C'>Consultor</span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
face=Arial><span style='font-size:7.0pt;font-family:Arial;color:#5B707C'>____________________________________________<O:P></O:P></span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:30.0pt'><b><font size=2 color="#140a69"
face=Arial><span style='font-size:10.5pt;font-family:Arial;color:#140A69;
font-weight:bold'><img width=165 height=67 id="_x0000_i1026"
src="cid:image001.jpg@01C94F2A.F05F06B0" alt=Altran align=bottom border=0></span></font></b><font
color=blue><span style='color:blue'><O:P></O:P><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#5b707c" face=Arial><span
style='font-size:7.0pt;font-family:Arial;color:#5B707C'>ParqueEmpresarial Las
Mercedes, Edificio 1 <br>
C/ Campezo, 1. 28022 Madrid<br>
Tel : + 34 91 744 46 00<br>
Fax: + 34 91 415 24 57</span></font><font color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#5b707c" face=Arial><span
style='font-size:7.0pt;font-family:Arial;color:#5B707C'><O:P></O:P><a
href="http://www.altran.es" target="_blank"><font color="#5b707c"
face="Times New Roman"><span style='font-family:"Times New Roman";color:#5B707C'>www.altran.es</span></font></a></span></font><font
color=blue><span style='color:blue'><O:P></O:P><o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
</div>
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr<!--[if gte mso 9]><xml>
<u1:shapedefaults u2:ext="edit" spidmax="1026"/>
</xml><![endif]--><!--[if gte mso 9]><xml>
<u1:shapelayout u3:ext="edit">
<u1:idmap u3:ext="edit" data="1"/>
</u1:shapelayout>
</xml><![endif]--> size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>De:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b><span style='font-weight:bold'>En nombre de </span></b>Chris Nelson<br>
<b><span style='font-weight:bold'>Enviado el:</span></b> martes, 25 de
noviembre de 2008 18:00<br>
<b><span style='font-weight:bold'>Para:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Asunto:</span></b> [rt-users] Add a custom
status</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Greetings all,<br>
<br>
Is there a way to add a custom status to RT? Specifically, I'd like something
that is between "open" and "resolved" for my developers
that isn't "stalled" that indicates it's completed but not in
production...a status like "pending". While I'm figuring out the
specific word to use - can anyone direct me on how to add the additional status
to the drop down? Any help would be appreciated...<br>
<br>
-Chris<br>
<br>
PS. Running Ubuntu Server, RT 3.8.1<o:p></o:p></span></font></p>
</div>
</body>
</html>