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<p class=MsoNormal>I’m evaluating rt3 to replace our current helpdesk
software. So far I like everything I see, but I have one question.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We still have a lot of our end-users call into our
department to enter a help call. Since there are over 600 of them, we don’t
have all their email addresses memorized and they aren’t the easiest
things to type (just take a look at mine). What I would like to know is, when
I click on “new ticket in” and I have the requestor field, is there
a way to search based on their real name and have that be input into the
requestor field? Or is there another way to search for the requestor and then
start a new ticket from that point. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Troy
Brown<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>IT
Manager<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Shawnee
Library System<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>618-985-3711
x2021<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><a
href="mailto:tbrown@shawls.lib.il.us"><span style='color:blue'>tbrown@shawls.lib.il.us</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Shawnee
is one of nine multitype Library Systems cooperating to provide vital services
to the citizens of Illinois. <o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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