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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Should this be added to the bug tracker for RT? Seems like it’s
not just me having a problem with it.</span><span style='font-size:6.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Alex
Young<br>
<b>Sent:</b> 27 November 2008 10:15<br>
<b>To:</b> Matt Hoover<br>
<b>Cc:</b> RT Users<br>
<b>Subject:</b> Re: [rt-users] Including RTFM articles in RT replies when
WYSIWYGeditor enabled<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>It happens if the content comes from a custom field type of text
or wiki format.<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> matt@hoov.net [mailto:matt@hoov.net] <b>On Behalf
Of </b>Matt Hoover<br>
<b>Sent:</b> 27 November 2008 08:05<br>
<b>To:</b> Alex Young<br>
<b>Cc:</b> RT Users<br>
<b>Subject:</b> Re: [rt-users] Including RTFM articles in RT replies when
WYSIWYG editor enabled<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I second that. Are you seeing these problems coming
from a custom field of type text or wiki format?<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Matt<o:p></o:p></p>
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<p class=MsoNormal>On Wed, Nov 26, 2008 at 3:23 AM, Alex Young <<a
href="mailto:alexyoung@scoutsolutions.co.uk">alexyoung@scoutsolutions.co.uk</a>>
wrote:<o:p></o:p></p>
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<p>I have a slight problem including RTFM articles in a ticket reply when
WYSIWYG editor is enabled.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Everything looks like and it adds the text to the reply, but when it sends
it truncates the text, sends a partial email and records the corrupt message.
There are also spaces inserted midway into words in the reply.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>It does this consistently every time, so if the same RTFM article is
included it puts the spaces in the same place and truncates the end of the
message at the same place too.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>If the WYSIWYG editor is disabled, then it includes the text verbatim and
doesn't truncate the message.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>This is version RT 3.8.1 and RTFM <a href="http://2.4.0." target="_blank">2.4.0.</a><o:p></o:p></p>
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