On Mon, Dec 8, 2008 at 12:00 PM, Janet Houser <span dir="ltr"><<a href="mailto:jhouser@cfa.harvard.edu">jhouser@cfa.harvard.edu</a>></span> wrote:<br><div class="gmail_quote"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
When my users add comments while logged into rt (3.8.1), the font is very large and the lines are<br>
double spaced. When you reply to rt tickets via a mailer, this doesn't happen.</blockquote><div><br>Have you tried turning off the <span class="label description">WYSIWYG editor under Preferences? If this fixes your problem I would try setting:<br>
<br>Set($MessageBoxRichText, 0);<br></span></div></div><br>