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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal> I
have been looking at the $FriendlyFromLineFormat option. Is there a way to
change it per-queue? Some of our queues we don’t want the users name to
be in it, we just want to use the queue name or queue email address.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The problem is, we use RT for two different systems. One for
tracking emails from the public, another tracking requests from clients.
Clients need to know who has sent them the response, but we don’t want to
public queues to know who has sent them an email.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If it’s not possible on a queue basis, can we show
just the queue name as the friendly from line?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks.<o:p></o:p></p>
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