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<p class=MsoNormal><span style='color:#1F497D'>I found a solution to this.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I copied the default Correspondence
template and added From: “Friendly Name Here” on the second line. Looks like I
just need ot do this for each queue as required.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-family:"Tahoma","sans-serif"'>From:</span></b><span
lang=EN-US style='font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Alex
Young<br>
<b>Sent:</b> 10 December 2008 16:01<br>
<b>To:</b> RT Users<br>
<b>Subject:</b> [rt-users] FriendlyFromLineFormat<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal> I
have been looking at the $FriendlyFromLineFormat option. Is there a way to
change it per-queue? Some of our queues we don’t want the users name to be in
it, we just want to use the queue name or queue email address.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The problem is, we use RT for two different systems. One for
tracking emails from the public, another tracking requests from clients.
Clients need to know who has sent them the response, but we don’t want to
public queues to know who has sent them an email.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If it’s not possible on a queue basis, can we show just the
queue name as the friendly from line?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks.<o:p></o:p></p>
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