could be sendmail?<br><br><div class="gmail_quote">On Wed, Dec 17, 2008 at 4:11 PM, Robert Munsch <span dir="ltr"><<a href="mailto:Munsch@phillycarshare.org">Munsch@phillycarshare.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I can't seem to get a reply sent out to requestors
when a ticket is Resolved. The dropdown defaults to Comment, yes, but
even when I choose Reply To <any combo>, Requestor doesn't get
it. Others do: Admincc, frex, gets notified when I choose 'requestors
and Adminccs," but Requestor doesn't.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I tried scrip'ing it two different ways, but there
doesn't seem to be a transaction type of 'resolve' and
checking for ticket status didn't seem to work, since at the time it's
checked, it isn't resolved yet.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I need to scrip it, because I have an exception list of
automated systems that should never get any messages of any kind. For
ticket creation, I'm using</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"><a href="http://wiki.bestpractical.com/view/OnCreateAutoReplyException" target="_blank">http://wiki.bestpractical.com/view/OnCreateAutoReplyException</a></span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">and tried modifying that to make a OnResolve scrip: but that's
when I ran into the dual edge of no-resolve-transaction / not-resolved-status.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Any ideas?</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font size="3" face="Berlin Sans FB"><span style="font-size: 12pt; font-family: "Berlin Sans FB";">------------------------</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Rob Munsch</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">IT Administrator</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"><a href="http://www.PhillyCarShare.org" target="_blank">http://www.Philly<b><b><font size="3" color="green" face="Times New Roman"><span style="font-size: 12pt; color: green;">Car</span></font></b></b>Share.org</a></span></font></p>
<p><b><b><font size="3" color="green" face="Times New Roman"><span style="font-size: 12pt; color: green;">Our</span></font></b></b><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">
wheels. </span></font><b><b><font color="green" face="Times New Roman"><span style="color: green;">Your</span></font></b></b><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;"> freedom.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">215-730-0988 x131</span></font></p>
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
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