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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I can’t seem to get a reply sent out to requestors
when a ticket is Resolved. The dropdown defaults to Comment, yes, but
even when I choose Reply To <any combo>, Requestor doesn’t get
it. Others do: Admincc, frex, gets notified when I choose ‘requestors
and Adminccs,” but Requestor doesn’t.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I tried scrip’ing it two different ways, but there
doesn’t seem to be a transaction type of ‘resolve’ and
checking for ticket status didn’t seem to work, since at the time it’s
checked, it isn’t resolved yet.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I need to scrip it, because I have an exception list of
automated systems that should never get any messages of any kind. For
ticket creation, I’m using<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a
href="http://wiki.bestpractical.com/view/OnCreateAutoReplyException">http://wiki.bestpractical.com/view/OnCreateAutoReplyException</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>and tried modifying that to make a OnResolve scrip: but that’s
when I ran into the dual edge of no-resolve-transaction / not-resolved-status.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any ideas?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Berlin Sans FB"><span style='font-size:
12.0pt;font-family:"Berlin Sans FB"'>------------------------</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Rob Munsch</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>IT Administrator</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="http://www.PhillyCarShare.org">http://www.Philly<strong><b><font
size=3 color=green face="Times New Roman"><span style='font-size:12.0pt;
color:green'>Car</span></font></b></strong>Share.org</a></span></font><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=3 color=green face="Times New Roman"><span
style='font-size:12.0pt;color:green'>Our</span></font></b></strong><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>
wheels. </span></font><strong><b><font color=green face="Times New Roman"><span
style='color:green'>Your</span></font></b></strong><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> freedom.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>215-730-0988 x131</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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