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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks, I had seen this before and used to
initially to test my status. I am adding a “Complete” status to my
tickets in addition to resolved. It does indeed add the status to the list of
statuses in the drop down menu, but it does not show the “Complete”
link in pages that show Open, Resolve, etc. For example the RT at a Glance
Quick Search shows only New Open and Stalled, it does not have my Complete
column. Also the main ticket display page show Open, Comment, Reply and Resolve
as links at the top of the ticket. I would like to have my Complete show there
as well. I assume this is where all the local html files come into play to
override the defaults. I am looking for a list of files I guess that need to be
editing to add the functionality I describe. Sorry if I wasn’t clear on
what I was looking for.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In 363, I have an
RTHOME/local/html/Callbacks subdir that has a lot of stuff in it, but that
doesn’t exist on 380 under RTHOME/share/html as it does in 363. There also
appears to be several pages under the Elements directory that have changed.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is there a list that shows which files
would need to be edited? Or a procedure to follow to add this functionality?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Again, many thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Alberto
Villanueva [mailto:alberto.villanueva@altran.es] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, December 18, 2008
10:51 AM<br>
<b><span style='font-weight:bold'>To:</span></b> O'Leary, Paul;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> poleary1@gmail.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] RT380:
Adding custom Status</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=ES
style='font-size:12.0pt;font-family:Eurostile;color:blue'>This will help you </span></font><font
color=blue face=Wingdings><span lang=ES style='font-family:Wingdings;
color:blue'>J</span></font><font color=blue face=Eurostile><span lang=ES
style='font-family:Eurostile;color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=ES
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Eurostile><span
lang=ES style='font-size:12.0pt;font-family:Eurostile'><a
href="http://wiki.bestpractical.com/view/CustomStatuses">http://wiki.bestpractical.com/view/CustomStatuses</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=ES
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 color=navy face=Eurostile><span lang=ES
style='font-size:12.0pt;font-family:Eurostile;color:navy'>Regards,</span></font><font
size=2 color=navy face=Arial><span lang=ES style='font-size:10.0pt;font-family:
Arial;color:navy'><br>
<o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:bottom'><font size=1 color="#1d398d"
face=Arial><span lang=ES style='font-size:9.0pt;font-family:Arial;color:#1D398D'>ALBERTO
VILLANUEVA VAL </span></font><font color=black><span lang=ES style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
face=Arial><span lang=ES style='font-size:7.0pt;font-family:Arial;color:#5B707C'>Consultor</span></font><font
color=blue><span lang=ES style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
face=Arial><span lang=ES style='font-size:7.0pt;font-family:Arial;color:#5B707C'>____________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:30.0pt'><b><font size=2 color="#140a69"
face=Arial><span lang=ES style='font-size:10.5pt;font-family:Arial;color:#140A69;
font-weight:bold'><img border=0 width=165 height=67 id="_x0000_i1026"
src="cid:image001.jpg@01C96100.7E2889D0" alt=Altran align=bottom></span></font></b><font
color=blue><span lang=ES style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#5b707c" face=Arial><span lang=ES
style='font-size:7.0pt;font-family:Arial;color:#5B707C'>ParqueEmpresarial Las
Mercedes, Edificio 1 <br>
C/ Campezo, 1. 28022 Madrid<br>
Tel : + 34 91 744 46 00<br>
Fax: + 34 91 415 24 57</span></font><font color=blue><span lang=ES
style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#5b707c" face=Arial><span lang=ES
style='font-size:7.0pt;font-family:Arial;color:#5B707C'><a
href="http://www.altran.es" target="_blank"><font color="#5b707c"
face="Times New Roman"><span style='font-family:"Times New Roman";color:#5B707C'>www.altran.es</span></font></a><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=ES
style='font-size:10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
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