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<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'>I would try to write
the same in the “RT_Config.pm” file, and you should remove these
lines of the “RT_SiteConfig.pm” file.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'>And… restart
apache<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'>Good luck!!<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<br>
<o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:bottom'><font size=1 color="#1d398d"
face=Arial><span style='font-size:9.0pt;font-family:Arial;color:#1D398D'>ALBERTO
VILLANUEVA VAL </span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
face=Arial><span style='font-size:7.0pt;font-family:Arial;color:#5B707C'>Consultor</span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
face=Arial><span style='font-size:7.0pt;font-family:Arial;color:#5B707C'>____________________________________________<O:P></O:P></span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:30.0pt'><b><font size=2 color="#140a69"
face=Arial><span style='font-size:10.5pt;font-family:Arial;color:#140A69;
font-weight:bold'><img width=165 height=67 id="_x0000_i1031"
src="cid:image001.jpg@01C96136.4D50F7D0" alt=Altran align=bottom border=0></span></font></b><font
color=blue><span style='color:blue'><O:P></O:P><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#5b707c" face=Arial><span
style='font-size:7.0pt;font-family:Arial;color:#5B707C'>ParqueEmpresarial Las
Mercedes, Edificio 1 <br>
C/ Campezo, 1. 28022 Madrid<br>
Tel : + 34 91 744 46 00<br>
Fax: + 34 91 415 24 57</span></font><font color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#5b707c" face=Arial><span
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href="http://www.altran.es" target="_blank"><font color="#5b707c"
face="Times New Roman"><span style='font-family:"Times New Roman";color:#5B707C'>www.altran.es</span></font></a></span></font><font
color=blue><span style='color:blue'><O:P></O:P><o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font><font size=2
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color:navy'><o:p></o:p></span></font></p>
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<hr<!--[if gte mso 9]><xml>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>De:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> O'Leary, Paul
[mailto:Paul_OLeary@breconridge.com] <br>
<b><span style='font-weight:bold'>Enviado el:</span></b> jueves, 18 de
diciembre de 2008 17:19<br>
<b><span style='font-weight:bold'>Para:</span></b> Alberto Villanueva<br>
<b><span style='font-weight:bold'>CC:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Asunto:</span></b> RE: [rt-users] RT380:
Adding custom Status</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>I have done the same,
putting the following into my RT_SiteConfig.pm file<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'># Add the custom status
for Complete to config<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Set(@ActiveStatus, qw(new
assesing assessed open stalled complete));<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Set(@InactiveStatus,
qw(resolved rejected deleted));<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Did an httpd restart
which restarted apache ok. But I still cannot see the complete status on any of
the pages?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Is there anything in the
RT cache that may need to be cleared out? Mason_data?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Cheers<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Paul<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Alberto Villanueva [mailto:alberto.villanueva@altran.es] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, December 18, 2008
11:14 AM<br>
<b><span style='font-weight:bold'>To:</span></b> O'Leary, Paul<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] RT380:
Adding custom Status</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'>I have resolved the
same problem to writing the “RT_SiteConfig.pm” file, and restarting
apache.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'>Set(@ActiveStatus,
qw(new open stalled <your custom statuses with spaces as the others>));<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'>Set(@InactiveStatus,
qw(resolved rejected deleted));<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span lang=EN-GB
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 color=navy face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile;color:navy'>Regards,</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><br>
<o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:bottom'><font size=1 color="#1d398d"
face=Arial><span style='font-size:9.0pt;font-family:Arial;color:#1D398D'>ALBERTO
VILLANUEVA VAL </span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
face=Arial><span style='font-size:7.0pt;font-family:Arial;color:#5B707C'>Consultor</span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
face=Arial><span style='font-size:7.0pt;font-family:Arial;color:#5B707C'>____________________________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='line-height:30.0pt'><b><font size=2 color="#140a69"
face=Arial><span style='font-size:10.5pt;font-family:Arial;color:#140A69;
font-weight:bold'><img border=0 width=165 height=67 id="_x0000_i1028"
src="cid:image001.jpg@01C96136.4D50F7D0" alt=Altran align=bottom></span></font></b><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#5b707c" face=Arial><span
style='font-size:7.0pt;font-family:Arial;color:#5B707C'>ParqueEmpresarial Las
Mercedes, Edificio 1 <br>
C/ Campezo, 1. 28022 Madrid<br>
Tel : + 34 91 744 46 00<br>
Fax: + 34 91 415 24 57</span></font><font color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#5b707c" face=Arial><span
style='font-size:7.0pt;font-family:Arial;color:#5B707C'><a
href="http://www.altran.es" target="_blank"><font color="#5b707c"
face="Times New Roman"><span style='font-family:"Times New Roman";color:#5B707C'>www.altran.es</span></font></a><o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
</div>
</div>
<div>
<p class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><hr<!--[if gte mso 9]><xml>
<u1:shapedefaults u2:ext="edit" spidmax="1026"/>
</xml><![endif]--><!--[if gte mso 9]><xml>
<u1:shapelayout u3:ext="edit">
<u1:idmap u3:ext="edit" data="1"/>
</u1:shapelayout>
</xml><![endif]--> size=2 width="100%" align=center> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>De:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> O'Leary, Paul
[mailto:Paul_OLeary@breconridge.com] <br>
<b><span style='font-weight:bold'>Enviado el:</span></b> jueves, 18 de
diciembre de 2008 17:05<br>
<b><span style='font-weight:bold'>Para:</span></b> Alberto Villanueva;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>CC:</span></b> poleary1@gmail.com<br>
<b><span style='font-weight:bold'>Asunto:</span></b> RE: [rt-users] RT380:
Adding custom Status</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks, I had seen this
before and used to initially to test my status. I am adding a
“Complete” status to my tickets in addition to resolved. It does
indeed add the status to the list of statuses in the drop down menu, but it
does not show the “Complete” link in pages that show Open, Resolve,
etc. For example the RT at a Glance Quick Search shows only New Open and
Stalled, it does not have my Complete column. Also the main ticket display page
show Open, Comment, Reply and Resolve as links at the top of the ticket. I
would like to have my Complete show there as well. I assume this is where all
the local html files come into play to override the defaults. I am looking for
a list of files I guess that need to be editing to add the functionality I
describe. Sorry if I wasn’t clear on what I was looking for.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>In 363, I have an
RTHOME/local/html/Callbacks subdir that has a lot of stuff in it, but that
doesn’t exist on 380 under RTHOME/share/html as it does in 363. There
also appears to be several pages under the Elements directory that have
changed.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Is there a list that
shows which files would need to be edited? Or a procedure to follow to add this
functionality?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Again, many thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Alberto Villanueva [mailto:alberto.villanueva@altran.es] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, December 18, 2008
10:51 AM<br>
<b><span style='font-weight:bold'>To:</span></b> O'Leary, Paul;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> poleary1@gmail.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] RT380:
Adding custom Status</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile;color:blue'>This will help you </span></font><font
color=blue face=Wingdings><span style='font-family:Wingdings;color:blue'>J</span></font><font
color=blue face=Eurostile><span style='font-family:Eurostile;color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile'><a
href="http://wiki.bestpractical.com/view/CustomStatuses">http://wiki.bestpractical.com/view/CustomStatuses</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile;color:blue'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 color=navy face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile;color:navy'>Regards,</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><br>
<o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:bottom'><font size=1 color="#1d398d"
face=Arial><span style='font-size:9.0pt;font-family:Arial;color:#1D398D'>ALBERTO
VILLANUEVA VAL </span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='vertical-align:top'><font size=1 color="#5b707c"
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