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<p class=MsoNormal><font size=3 color=blue face=Eurostile><span
style='font-size:12.0pt;font-family:Eurostile;color:blue'>This will help you </span></font><font
color=blue face=Wingdings><span style='font-family:Wingdings;color:blue'>J</span></font><font
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style='font-size:12.0pt;font-family:Eurostile'><a
href="http://wiki.bestpractical.com/view/CustomStatuses">http://wiki.bestpractical.com/view/CustomStatuses</a><o:p></o:p></span></font></p>
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Tel : + 34 91 744 46 00<br>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>De:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>En nombre de </span></b>O'Leary, Paul<br>
<b><span style='font-weight:bold'>Enviado el:</span></b> jueves, 18 de diciembre
de 2008 16:46<br>
<b><span style='font-weight:bold'>Para:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>CC:</span></b> poleary1@gmail.com<br>
<b><span style='font-weight:bold'>Asunto:</span></b> [rt-users] RT380: Adding
custom Status</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>I am moving from 363 to 380 and in the process need
to add in a custom Status that was previously created in out 363 environment. I
was not the person who implemented the 363 version, so I am not aware of the
details for the changes. I have seen that there are a few arrays that need to
be update in RT config files, as well as seeing many new version of files under
RT_HOME/local/html.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>I was wondering if there is any documentation or
links that guide you through added a custom status entry. I just don’t
want to hack away at it, and miss something if there is already docs available.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Cheers<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>Paul<o:p></o:p></span></font></p>
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