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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Postfix actually, but I don’t see how: autoreplies on
create *<b><span style='font-weight:bold'>are</span></b>* going out as per my
scrip, and like I said, AdminCCs go out correctly on resolve. The Requestor
just never gets a copy on resolve, even if I choose it from the dropdown, and
there’s no attempt to do so: RT apparently thinks it shouldn’t.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I altered the built-in reply on resolve scrip. Does it use
this to send that reply? By ‘altered’ I apparently mean ‘broke.’<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Berlin Sans FB"><span style='font-size:
12.0pt;font-family:"Berlin Sans FB"'>------------------------</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Rob Munsch</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>IT Administrator</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="http://www.PhillyCarShare.org">http://www.Philly<strong><b><font
color=green face=Arial><span style='font-family:Arial;color:green'>Car</span></font></b></strong>Share.org</a></span></font><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=2 color=green face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:green'>Our</span></font></b></strong><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>
wheels. <strong><b><font color=green face=Arial><span style='font-family:
Arial;color:green'>Your</span></font></b></strong> freedom.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>215-730-0988 x131</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Eliezer E Chávez
[mailto:eliezer.chavez@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, December 17, 2008
6:38 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Robe<st1:PersonName w:st="on">rt</st1:PersonName>
Munsch<br>
<b><span style='font-weight:bold'>Cc:</span></b>
RT-Users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [<st1:PersonName
w:st="on">rt</st1:PersonName>-users] No reply to requestors on resolve, even if
chosen</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>could be sendmail?<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Wed, Dec 17, 2008 at 4:11 PM, Robe<st1:PersonName w:st="on">rt</st1:PersonName>
Munsch <<a href="mailto:Munsch@phillycarshare.org">Munsch@phillycarshare.org</a>>
wrote:<o:p></o:p></span></font></p>
<div link=blue vlink=purple>
<div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
can't seem to get a reply sent out to requestors when a ticket is
Resolved. The dropdown defaults to Comment, yes, but even when I choose
Reply To <any combo>, Requestor doesn't get it. Others do: Admincc,
frex, gets notified when I choose 'requestors and Adminccs," but Requestor
doesn't.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
tried scrip'ing it two different ways, but there doesn't seem to be a
transaction type of 'resolve' and checking for ticket status didn't seem to
work, since at the time it's checked, it isn't resolved yet.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
need to scrip it, because I have an exception list of automated systems that
should never get any messages of any kind. For ticket creation, I'm using</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><a
href="http://wiki.bestpractical.com/view/OnCreateAutoReplyException"
target="_blank">http://wiki.bestpractical.com/view/OnCreateAutoReplyException</a></span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>and
tried modifying that to make a OnResolve scrip: but that's when I ran into the
dual edge of no-resolve-transaction / not-resolved-status.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Any
ideas?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=3 face="Berlin Sans FB"><span style='font-size:12.0pt;font-family:
"Berlin Sans FB"'>------------------------</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Rob
Munsch</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>IT
Administrator</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><a
href="http://www.PhillyCarShare.org" target="_blank">http://www.Philly<b><font
size=3 color=green face="Times New Roman"><span style='font-size:12.0pt;
font-family:"Times New Roman";color:green;font-weight:bold'>Car</span></font></b>Share.org</a></span></font><o:p></o:p></p>
<p><b><font size=3 color=green face="Times New Roman"><span style='font-size:
12.0pt;color:green;font-weight:bold'>Our</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> wheels. </span></font><b><font
color=green><span style='color:green;font-weight:bold'>Your</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> freedom.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>215-730-0988
x131</span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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12.0pt'><br>
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12.0pt'><br>
<br clear=all>
<br>
-- <br>
Eliezer E Chávez<br>
+58-416-6125676<br>
<a href="mailto:eliezer.chavez@gmail.com">eliezer.chavez@gmail.com</a><br>
>><a href="http://www.bumeran.com.ve/cv/eliezer-chavez">http://www.bumeran.com.ve/cv/eliezer-chavez</a><o:p></o:p></span></font></p>
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