never mind, found it!<br><br>For the archives:<br>When installing via CPAN, there's an important step you need to run manually. Go to the .cpan/build dir for ExtractCustomFieldValues and run<br># make initdb<br><br>You (should) be prompted for your rt_user's DB password. It will then update your DB so Extract Custom Field Values is now a selectable scrip action.<br>
<br><div class="gmail_quote">On Fri, Dec 26, 2008 at 6:04 PM, Rob Munsch <span dir="ltr"><<a href="mailto:rob.munsch@gmail.com">rob.munsch@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
On Ubuntu, should i ignore CPAN and get the "debian makefile" it mentions? The install didn't throw any errors, but i do not see the action even after adding the plugin's line to SiteConfig and stopping/starting Apache.<br>
<br><div class="gmail_quote"><div class="Ih2E3d">On Fri, Dec 26, 2008 at 5:14 PM, Todd Chapman <span dir="ltr"><<a href="mailto:todd@chaka.net" target="_blank">todd@chaka.net</a>></span> wrote:<br></div><div><div></div>
<div class="Wj3C7c"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<a href="http://wiki.bestpractical.com/view/ExtractCustomFieldValues" target="_blank">http://wiki.bestpractical.com/view/ExtractCustomFieldValues</a><div><div></div><div><br><br><div class="gmail_quote">On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch <span dir="ltr"><<a href="mailto:rob.munsch@gmail.com" target="_blank">rob.munsch@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Aha, i see. I thought that would make it unavailable completely; i see
now it's independent of the queue's applies-to settings. Thanks!<br><br>If anyone else has come across a good "cram text from Subject and Body into CFs" resource, i'd love to hear it. If not and i improve my perl enough to get it right, i'll post.<div>
<div></div><div><br>
<br><div class="gmail_quote">On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruslan.zakirov@gmail.com" target="_blank">ruslan.zakirov@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Goto Global-> Custom Fields -> Tickets -> and uncheck the CF.<br>
<div><div></div><div><br>
On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <<a href="mailto:rob.munsch@gmail.com" target="_blank">rob.munsch@gmail.com</a>> wrote:<br>
> Hello,<br>
><br>
> I've created a "tickets" CF for a value, and under Applies To have checked<br>
> the queue i want it to be in. The other queues i do not want it to appear<br>
> in are unchecked. However, the CF still appears on every ticket in every<br>
> queue.<br>
><br>
> Custom fields for Queues, not Tickets, doesn't seem to be what i'm looking<br>
> for either. Also, <a href="http://wiki.bestpractical.com/view/ManualAdministration" target="_blank">http://wiki.bestpractical.com/view/ManualAdministration</a><br>
> seems to have some unnecessary steps or perhaps it's just outdated: it<br>
> talks about going to Queues and selecting the one you want, then going to<br>
> "Custom Fields in the left-hand navigation bar." However, in 3.8.1 at<br>
> least, there is no subheading of CFs in Queues, just the top-level CF<br>
> option: and results are the same whether i am looking at a queue's config<br>
> first or not.<br>
><br>
> Most importantly, assuming i get this straightned out and the CFs are in the<br>
> tickets in queues where i want them and nowhere else: i'm going to want to<br>
> parse email subjects and bodies for text to grab and stuff into the CFs.<br>
> I'm having trouble finding a good starting place for this, however. I see<br>
> some perl examples for searching for strings i want, but not the "and now<br>
> take what you found and put it in Custom Field Blah." If all the CFs have<br>
> to be filled in manually, this won't work for us - there's rather a lot of<br>
> automated info coming in, and i need to scarf it down as the ticket is<br>
> created.<br>
><br>
> Thanks!<br>
><br>
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