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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> So your Exchange
server passes ALL mail to your RT server? Or just mail that is setup on your RT
server ? And in regards to sending mail to the RT server, it is not setup, im
not too sure what I need to configure with Postfix to have it setup. The
service is running, but there were no other instructions on the FedoraCore9
install guide, so im kinda stuck now !!<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>Blake Turner<o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>IT Director<o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>EOS-3, LLC<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>P: 888.EOS3.001 (367.3001)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>F: 888.EOS3.303 (367.3303)<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 1:00 PM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Well, I can’t tell you if there
are many pros to my model other than it allows for tier 1 support to look into
issues rather than having to dig within Exchange. Obviously, that is a
matter of personal taste/org structure. In my model, tickets flow like
this:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Sender -> Exchange -> RT<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>RT - > Exchange ->
Recipient<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>On a related note, have you
tested sending an e-mail directly to your rt server <a
href="mailto:address@rtserver.domain.com">address@rtserver.domain.com</a>?
Is it accepting and creating tickets via mail?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 2:23 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I think my issue is that my
initial intent was to have my exchange server do EVERYTHING by itself unless
mail was being sent to an RT handled address. So my mail flow would be as such:
Internet </span><span style='font-family:Wingdings;color:#1F497D'>à</span><span
style='color:#1F497D'> my Exchange Server </span><span style='font-family:Wingdings;
color:#1F497D'>à</span><span style='color:#1F497D'> RT server. Where it seems
as though your plan is: Internet </span><span style='font-family:Wingdings;
color:#1F497D'>à</span><span style='color:#1F497D'> RT Server </span><span
style='font-family:Wingdings;color:#1F497D'>à</span><span style='color:#1F497D'>
Exchange. Is there some advantage to doing it this way. I am just way more
comfortable administering Exchange, than I would ever be trying to work with
Sendmail or Postfix. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>Blake Turner<o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>IT Director<o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>EOS-3, LLC<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>P: 888.EOS3.001 (367.3001)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>F: 888.EOS3.303 (367.3303)<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 11:09 AM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Yes, you are on the right track </span><span
style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'>
So based on my example, you’ll need a mail server for RT. I happen to use
Postfix, but its whatever you feel comfortable with (like if you’ve used
Sendmail). <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 12:50 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Is there any documentation with
step-by-step instructions? I have never worked with RT before, and never even
looked at Postfix either. It seems like a lot to take on, but I am willing to
try it to get RT working properly. I have the contacts and mailboxes setup as
you had shown in your example, but my setup is a bit more confusing right now.
I have a test domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain, again
for testing. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>So I have <a
href="mailto:Support@Domain2.com">Support@Domain2.com</a> setup as a mailbox in
Exchange. It is set to forward mail to my mail contact named RTSupport with the
address of <a href="mailto:RTSupport@rt3.Domain1.com">RTSupport@rt3.Domain1.com</a>
(rt3.domain1.com is the FQDN of my RT3 server). I set the reply address of my
support queue in RT to <a href="mailto:Support@Domain2.com">Support@Domain2.com</a>
so now I just need to figure out exactly how to setup an email address on the
RT server for <a href="mailto:RTSupport@rt3.domain1.com">RTSupport@rt3.domain1.com</a>
and then how to send the mail back to Exchange from the RT server ? is that
right ? lol<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 10:23 AM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Hi Blake,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I have a mail server installed
on my RT box (Postfix). Postfix is configured to use my Exchange server
as its smarthost. I do this so my RT server doesn’t need to talk to the
internet to send e-mails, my Exchange box does that work. With the
example below using the AD accounts pointing to Contacts, you don’t have to do
anything special on the Exchange side. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Let me know if there’s something
else you need cleared up! <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Blake Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 11:56 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Thank you for the replies, <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth – I was going through
your instructions and it seems pretty simple to setup. The only thing I don’t
understand is “Mail server for RT uses Exchange as smarthost to relay all
traffic.” Are you saying that you had to setup RT to use Exchange as a
Smarthost, and not the other way around. This “smarthost” part of the process
is what is the most confusing. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks again !<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 7:30 AM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I’m not sure what your
requirements are, but here is what we did. I tried to keep it as simple
and as “if I get hit by a milk truck tomorrow someone will need to work on
this” troubleshooting friendly as possible :) <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We have AD accounts created with
the e-mail addresses we give to our users, <a
href="mailto:supportemail@ourdomain.com">supportemail@ourdomain.com</a>, we
then have a corresponding Contact object which is the RT server e-mail address
so <a href="mailto:rtsupportemail@rtserver.ourdomain.com">rtsupportemail@rtserver.ourdomain.com</a>.
The AD account <a href="mailto:supportemail@ourdomain.com">supportemail@ourdomain.com</a>
is configured to forward all messages to its respective Contact object.
The Reply address within RT is configured as the AD account e-mail address so
all communications go through the AD account. Mail server for RT uses
Exchange as smarthost to relay all traffic.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We’re running 2003, but the same
should work for all flavors of Exchange.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Tuesday, January 06, 2009 7:10 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hello All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
I have seen a lot of detailed posts in regards to setup with Exchange Server
2003, but the steps don’t seem to apply to 2007. I have RT setup with my
aliases and queues, and now its time to get the Exchange setup working
properly. I have created a new send connector that uses a “smart host” setup
with the ip address of my RT machine, but I don’t really know how to make
exchange only use that connector when mail is coming from or going to <a
href="mailto:clientsupport@domain.com">clientsupport@domain.com</a>. As I have
it setup now with 2 different connectors, much of my usual mail is being
bounced back, since its being sent to the RT machine and it is only setup with
the clientsupport email address. I was hoping that someone had some EX07
experience and could help me along my path !<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance for any help/tips/advice I can get !!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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