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<p class=MsoNormal><span style='color:#1F497D'>Blake, I saw the guide you used,
it uses a package, so I’m not 100% sure what it includes as far as mail
server and other components. Following the guide to the end didn’t yield
good results though? It does mention the aliases and setting the rt-mailgate
up.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>The other thing you can try (if
you’re willing) since you don’t have too much time invested in your
install is to start from scratch and install it from source. I’ve found it
is much easier to control things that way. Here is an excellent walkthrough
for Centos/RHEL which should get you to a happy place </span><span
style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a
href="http://www.ptitov.net/2008/07/request-tracker-installation-o.html">http://www.ptitov.net/2008/07/request-tracker-installation-o.html</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>As far as your e-mail below, I
overlooked a question: <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>“</span><span
style='color:#1F497D'>And in regards to sending mail to the RT server, it is
not setup, im not too sure what I need to configure with Postfix to have it
setup.”<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>No, only the mail addressed to
my designated RT e-mails get forwarded to the RT server (via the Contacts).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 4:16 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>The guide that I used was this
one:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>http://wiki.bestpractical.com/view/FedoraCore9InstallGuide<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>Blake Turner<o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>IT Director<o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>EOS-3, LLC<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>P: 888.EOS3.001 (367.3001)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>F: 888.EOS3.303 (367.3303)<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 2:06 PM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Blake,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>What instructions did you use to
install it?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 3:33 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>
So your Exchange server passes ALL mail to your RT server? Or just mail that is
setup on your RT server ? And in regards to sending mail to the RT server, it is
not setup, im not too sure what I need to configure with Postfix to have it
setup. The service is running, but there were no other instructions on the
FedoraCore9 install guide, so im kinda stuck now !!<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>Blake Turner<o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>IT Director<o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>EOS-3, LLC<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>P: 888.EOS3.001 (367.3001)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>F: 888.EOS3.303 (367.3303)<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 1:00 PM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Well, I can’t tell you if
there are many pros to my model other than it allows for tier 1 support to look
into issues rather than having to dig within Exchange. Obviously, that is
a matter of personal taste/org structure. In my model, tickets flow like
this:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Sender -> Exchange -> RT<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>RT - > Exchange ->
Recipient<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>On a related note, have you
tested sending an e-mail directly to your rt server <a
href="mailto:address@rtserver.domain.com">address@rtserver.domain.com</a>?
Is it accepting and creating tickets via mail?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 2:23 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I think my issue is that my
initial intent was to have my exchange server do EVERYTHING by itself unless
mail was being sent to an RT handled address. So my mail flow would be as such:
Internet </span><span style='font-family:Wingdings;color:#1F497D'>à</span><span
style='color:#1F497D'> my Exchange Server </span><span style='font-family:Wingdings;
color:#1F497D'>à</span><span style='color:#1F497D'> RT server. Where it seems
as though your plan is: Internet </span><span style='font-family:Wingdings;
color:#1F497D'>à</span><span style='color:#1F497D'> RT Server </span><span
style='font-family:Wingdings;color:#1F497D'>à</span><span style='color:#1F497D'>
Exchange. Is there some advantage to doing it this way. I am just way more
comfortable administering Exchange, than I would ever be trying to work with
Sendmail or Postfix. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>Blake Turner<o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>IT Director<o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>EOS-3, LLC<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>P: 888.EOS3.001 (367.3001)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>F: 888.EOS3.303 (367.3303)<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 11:09 AM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Yes, you are on the right track </span><span
style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'>
So based on my example, you’ll need a mail server for RT. I happen
to use Postfix, but its whatever you feel comfortable with (like if
you’ve used Sendmail). <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 12:50 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Is there any documentation with
step-by-step instructions? I have never worked with RT before, and never even
looked at Postfix either. It seems like a lot to take on, but I am willing to
try it to get RT working properly. I have the contacts and mailboxes setup as
you had shown in your example, but my setup is a bit more confusing right now.
I have a test domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain, again
for testing. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>So I have <a
href="mailto:Support@Domain2.com">Support@Domain2.com</a> setup as a mailbox in
Exchange. It is set to forward mail to my mail contact named RTSupport with the
address of <a href="mailto:RTSupport@rt3.Domain1.com">RTSupport@rt3.Domain1.com</a>
(rt3.domain1.com is the FQDN of my RT3 server). I set the reply address of my
support queue in RT to <a href="mailto:Support@Domain2.com">Support@Domain2.com</a>
so now I just need to figure out exactly how to setup an email address on the
RT server for <a href="mailto:RTSupport@rt3.domain1.com">RTSupport@rt3.domain1.com</a>
and then how to send the mail back to Exchange from the RT server ? is that
right ? lol<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 10:23 AM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Hi Blake,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I have a mail server installed on
my RT box (Postfix). Postfix is configured to use my Exchange server as
its smarthost. I do this so my RT server doesn’t need to talk to
the internet to send e-mails, my Exchange box does that work. With the
example below using the AD accounts pointing to Contacts, you don’t have
to do anything special on the Exchange side. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Let me know if there’s
something else you need cleared up! <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 11:56 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Thank you for the replies, <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth – I was going
through your instructions and it seems pretty simple to setup. The only thing I
don’t understand is “Mail server for RT uses Exchange as smarthost
to relay all traffic.” Are you saying that you had to setup RT to use
Exchange as a Smarthost, and not the other way around. This “smarthost”
part of the process is what is the most confusing. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks again !<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 7:30 AM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I’m not sure what your
requirements are, but here is what we did. I tried to keep it as simple
and as “if I get hit by a milk truck tomorrow someone will need to work
on this” troubleshooting friendly as possible :) <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We have AD accounts created with
the e-mail addresses we give to our users, <a
href="mailto:supportemail@ourdomain.com">supportemail@ourdomain.com</a>, we
then have a corresponding Contact object which is the RT server e-mail address
so <a href="mailto:rtsupportemail@rtserver.ourdomain.com">rtsupportemail@rtserver.ourdomain.com</a>.
The AD account <a href="mailto:supportemail@ourdomain.com">supportemail@ourdomain.com</a>
is configured to forward all messages to its respective Contact object.
The Reply address within RT is configured as the AD account e-mail address so
all communications go through the AD account. Mail server for RT uses
Exchange as smarthost to relay all traffic.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We’re running 2003, but
the same should work for all flavors of Exchange.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Tuesday, January 06, 2009 7:10 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hello All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
I have seen a lot of detailed posts in regards to setup with Exchange Server
2003, but the steps don’t seem to apply to 2007. I have RT setup with my
aliases and queues, and now its time to get the Exchange setup working
properly. I have created a new send connector that uses a “smart
host” setup with the ip address of my RT machine, but I don’t
really know how to make exchange only use that connector when mail is coming
from or going to <a href="mailto:clientsupport@domain.com">clientsupport@domain.com</a>.
As I have it setup now with 2 different connectors, much of my usual mail is
being bounced back, since its being sent to the RT machine and it is only setup
with the clientsupport email address. I was hoping that someone had some
EX07 experience and could help me along my path !<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance for any help/tips/advice I can get !!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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