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<DIV><SPAN class=171043812-07012009><FONT face=Arial size=2>Hi
Guys,</FONT></SPAN></DIV>
<DIV><SPAN class=171043812-07012009><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=171043812-07012009><FONT face=Arial size=2>Just a quick
question, when our users comment on a ticket in a new state, the ticket is
automatically moved to an open state.</FONT></SPAN></DIV>
<DIV><SPAN class=171043812-07012009></SPAN> </DIV>
<DIV><SPAN class=171043812-07012009><FONT face=Arial size=2>There are no scripts
I can find that carry out this action, is this a default action and if it
is can it be changed?</FONT></SPAN></DIV>
<DIV><SPAN class=171043812-07012009></SPAN> </DIV>
<DIV><SPAN class=171043812-07012009><FONT face=Arial size=2>Many
Thanks</FONT></SPAN></DIV>
<DIV><SPAN class=171043812-07012009><FONT face=Arial
size=2>Dave</FONT> </SPAN></DIV></BODY></HTML>